Carpet cleaning dispatch software
You send whoever answers the radio, not whoever is trained on the machine that job needs. Smarfle tags skills on each technician so capability is in front of you at the moment you assign, and when a job runs long the overrun is visible while the afternoon can still be changed.
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Service call · 123 Oak St
Install · 451 Maple Dr
Repair · 88 Pine Ave
Service · 22 Birch Ln
Tune-up · 17 Cedar Ct
Real Smarfle UI · Live data from your carpet cleaning CRM
Why generic dispatch software fails carpet cleaning owners
Generic dispatch tools weren’t built for carpet cleaning. Smarfle was.
Generic dispatch software
What everyone else gives you
- Whichever technician answers the radio takes the job
- Six stops run in whatever order they were taken
- A job that needed longer throws the rest of the day
- Before and after photos live on a phone
Smarfle for carpet cleaning
Built for your actual workflow
- It goes to somebody tagged as trained for that kind of work
- The day is arranged to keep the van off the freeway
- The overrun shows on the board while there is time to adjust
- Each one lands on the job record from the camera
How carpet cleaning dispatch works in Smarfle
From the first touch to the closed loop. No missing pieces.
- 1
Before the day is assigned
Who is trained for what decides who takes which job, rather than whoever happens to answer first.
- 2
Eight o'clock, the six stops are set
The order is chosen so the van finishes near where it needs to be tomorrow.
- 3
At the property, the notes are open
Room count, fibre type and any previous treatment are with the technician.
- 4
Eleven o'clock, three rooms turn into five
The extra time registers immediately, so what follows is reshuffled before anybody is kept waiting.
- 5
Before the van leaves
Before and after images and completion are recorded at the property.
Where carpet cleaning dispatch breaks down
The friction every carpet cleaning owner recognizes.
The van sent is the one that answered
Machines differ between vehicles and the assignment did not account for it, so somebody returns tomorrow.
A job that ran long takes the afternoon with it
Nothing showed the overrun while there was still time to move the two jobs behind it.
Fibre type is discovered on the doorstep
What the customer described never became a note, so the technician adapts on the spot or leaves.
Not everybody can run every job
Training differs across your team and so does the kind of work each person can take on alone. Six jobs a day across three technicians is eighteen assignments, and getting one wrong means somebody drives back out tomorrow.
3
Vans
6
Jobs a van day
18
Assignments a day
Based on typical carpet cleaning operations. Your numbers may vary.
Features powering carpet cleaning dispatch
Each one a deep-dive in its own right.
Who is trained on what drives the assignment
Skills are tagged on each technician, so a job needing a particular machine or method goes to somebody qualified to run it.
Learn moreThe board shows the day slipping
A job running long is visible while there is still time to move the ones behind it.
Learn moreProperty notes open on the phone
Room count, fibre type and previous treatment are with the technician on arrival.
Learn moreResults are captured on site
Before and after images attach to the job as the work is done.
Learn moreCarpet cleaning dispatch software questions
Moving your carpet cleaning dispatch software off another tool?
Most carpet cleaning businesses arrive at Smarfle from one of the tools below. See a side-by-side comparison.
Other carpet cleaning tools
Smarfle ships dispatch software alongside the rest of your CRM.
Full carpet cleaning CRM
The complete platform with everything else.
Carpet cleaning scheduling software
Same carpet cleaning CRM, focused on scheduling.
Carpet cleaning billing software
Same carpet cleaning CRM, focused on billing.
Carpet cleaning invoicing software
Same carpet cleaning CRM, focused on invoicing.
Dispatch software for other industries
Same dispatch engine, tuned for each vertical.
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