Plumbing CRM Software That Gets Your Crew Paid Faster
Whether you run emergency service calls or scheduled installations, Smarfle keeps your team dispatched, your paperwork clean, and your invoices collected without the end-of-day scramble.
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$3,780
$9,120
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Nguyen Residence
Water Heater Replacement
Riverside Apartment Complex
Main Line Drain Cleaning
Castellano Home
Bathroom Fixture Install
Plumbing CRM That Treats Emergencies Like Emergencies
Most CRMs treat every customer record like a long-running sales lead. Plumbing doesn't work that way: 40% of calls are emergencies that need a tech on-site within 4 hours, and the other 60% are recurring water-heater swaps, drain cleanings, and re-pipe projects. A plumbing CRM has to flip between rescue-mode and project-mode in seconds. Smarfle's CRM for plumbers does exactly that, emergency dispatch sits next to scheduled tune-ups on the same calendar, and your tech sees the customer's fixture history before they ring the doorbell.
A plumbing CRM that switches gears between emergency and recurring service, and lets the tech collect payment before pulling away from the curb, is what separates a 15-truck plumbing company from a 2-truck operation.
Emergency triage built in
Inbound AI receptionist asks the right plumbing questions: water shut off, gas smell, sewage backup. Routes urgent calls to the on-call tech, scheduled jobs to the next-day calendar. No same-shape script for every caller.
Fixture + water heater warranty per home
Smarfle tracks the brand and install date of every water heater, sump pump, and softener you've installed. Tech sees the warranty status from the truck before quoting a replacement.
Plumber CRM with the wallet, not just the contact
Customers expect to pay the tech on-site for service calls. Smarfle's plumber CRM accepts card or ACH from the work order in 30 seconds, no separate Stripe app, no QuickBooks dance afterward.
Re-pipe and remodel projects, multi-phase
Big jobs need phase billing. Smarfle handles 30/30/30/10 progress invoices and tracks deposits separately from final balance. Crew sees deposit status before they show up to start work.
Where plumbing businesses lose time and money
The day-to-day friction every plumbing owner recognizes.
Emergency Calls With No Job History
A burst pipe at midnight means a technician arrives cold, with no record of the home's plumbing layout, past repairs, or water shutoff location. That adds time to every emergency and frustrates the homeowner.
Parts and Labor Hard to Track per Job
Plumbing jobs involve variable parts costs, hourly labor, and sometimes subcontractors. When tracking happens on paper or memory, invoices are underpriced, margins erode, and disputes arise.
Collecting Payment After the Crew Leaves
Mailing invoices after residential jobs adds days to your cash cycle. Clients forget, question line items, and pay late. Chasing payment pulls the office team away from scheduling new work.
Built for plumbing businesses
Not a generic CRM. Every feature is tailored to how plumbing companies actually work.
Job History and Property Notes per Address
Log plumbing notes, past repairs, water shutoff locations, and fixture details per client property. Any technician dispatched to that address walks in prepared.
Detailed Parts and Labor Line Items
Add parts from your service catalog, log hours, and include any material markups directly on the work order. Invoices reflect the real cost of every job automatically.
Same-Day Payment via Stripe
Technicians send invoices from their phone the moment the job is done. Clients pay via the Stripe link in the email. No paper, no follow-up calls, and no waiting.
Photo Documentation for Every Job
Before-and-after photos attached to work orders protect against disputes, support warranty claims, and give the next technician a visual baseline for the property.
Dispatch Queue With Priority Routing
Manage urgent, same-day, and scheduled jobs in a single queue. Filter by technician, date, or status to keep the crew moving and avoid double-booking.
Specialized plumbing solutions
The workflows every plumbing business lives or dies by, each with a dedicated guide.
Plumbing Scheduling Software
Book recurring visits, one-off jobs, and appointments on a shared calendar that the office and field both see.
Learn morePlumbing Dispatch Software
Live job map, drag-to-reassign dispatch board, and route optimization keep your plumbing fleet moving.
Learn morePlumbing Billing Software
Recurring service plans on auto-pilot. Save customer cards, auto-charge monthly maintenance, stop chasing payments.
Learn morePlumbing Invoicing Software
One-click invoicing from completed plumbing jobs. Stripe payment links, aging report, and overdue reminders built in.
Learn moreIs Smarfle the right fit for your plumbing business?
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Property Plumbing Notes That Follow Every Job
Log water shutoff locations, pipe material type, fixture brands, and known issues directly on the client record. The next technician dispatched to that address gets all of this on their phone before they arrive, cutting diagnostic time and avoiding repeat mistakes.
Everything your plumbing business needs
Three ways Smarfle transforms how you operate, get paid, and grow.
Priority Dispatch Queue
Manage emergency, same-day, and scheduled jobs in a single queue. Assign the closest available plumber and send them a navigation link instantly.
Property Plumbing Notes
Log water shutoff locations, pipe materials, fixture brands, and known issues per address. Any tech dispatched walks in prepared.
Photo Documentation
Before-and-after photos on every work order protect against disputes, support warranty claims, and give the next technician a visual baseline.
How a plumbing job flows through Smarfle
From the midnight leak call to the recurring drain maintenance contract — one system end-to-end.
- 1
Emergency call comes in
AI receptionist takes the call, gathers the leak / clog / install details, and creates a client record with the property address. Daytime calls go straight to your office.
- 2
Office books and dispatches
Pick service type and tech on the calendar. Work order captures the issue, fixtures involved, and any custom fields like commercial vs residential or property manager contact.
- 3
Tech gets the route + history
Route optimization batches nearby stops. Tech sees navigation, prior service notes, and any open warranty work on their phone before they pull up.
- 4
Repair logged with photos + parts
Tech logs the fix, parts pulled from inventory, time tracking, and before/after photos of the leak/install. Checklist enforces shutoff verification, pressure test, and cleanup.
- 5
Invoice + review + recurring set up
Auto-invoice with line items, Stripe payment link, review request workflow, and for recurring drain or backflow customers, the next visit auto-generates via recurring work orders.
Same flow for every plumbing business, only the terminology and details change.
Stop losing plumbing calls at 2 AM
Plumbing emergencies don't keep business hours. Burst pipe at midnight, sewer backup on a Sunday morning, water heater out the day before Thanksgiving — the first plumber to answer wins the job.
How AI Receptionist works- Burst pipes and active leaks in the middle of the night
- Sewer backups on weekends when no other plumber is answering
- Water heater failures that can't wait until Monday
- Commercial property managers with 24/7 lease obligations
- After-hours leads get an SMS confirmation while the AI logs the address for first-light dispatch
Always on. Never misses an after-hours plumbing call.
Plans that grow with your plumbing business
All plans include a 7-day free trial. No credit card required.
Solo
Sole operators getting started
- 1 user
- Up to 100 clients
- 1 GB storage
- Public booking link + calendar
- Client management
- Work orders with photos
- Invoices + Stripe payments
- Activity log, tags, custom fields
- Mobile PWA + CSV import/export
Starter
Small teams adding tools and growth
- Up to 3 users (1 owner + 2 techs)
- Up to 200 clients
- 1 GB storage
- Everything in Solo
- Voice AI receptionist (usage-based)
- GMB rank tracking
- Search Console integration
- API access + webhooks
- Branded client portal
Professional
Growing service businesses
- Up to 10 users
- Up to 500 clients
- 3 branch locations
- 5 GB storage
- Everything in Starter
- AI email & SMS drafts
- AI work order summaries
- GBP Posts + Dashboard
- Workflows automation
- Website builder + AI content
Business
Multi-location operations
- Up to 30 users
- Up to 1,000 clients
- 10 branch locations
- 20 GB storage
- Everything in Professional
- Priority support
- Higher AI credit limits
SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →
Plumbing CRM questions
Related industries
Other trades using Smarfle to run their book of business.
Restoration CRM
Plumbing emergencies are the most common trigger for water mitigation. Many plumbers add restoration.
ExploreHVAC CRM
Emergency-driven trade with equipment service history + recurring contracts.
ExploreElectrical CRM
Licensed-trade workflow: permits, panel records, inspection tracking.
ExploreSwitching to Plumbing CRM from another tool?
Most plumbing businesses arrive at Smarfle from one of the tools below. See a side-by-side comparison.
Ready to run your plumbing business from one place?
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