Plumbing CRM Software That Gets Your Crew Paid Faster
Burst pipes do not wait for office hours. Smarfle dispatches the emergencies, invoices flat-rate at the kitchen table, follows up on water-heater quotes, and tracks every call your ads produce. From $19/month.
14
$3,780
$9,120
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Nguyen Residence
Water Heater Replacement
Riverside Apartment Complex
Main Line Drain Cleaning
Castellano Home
Bathroom Fixture Install
Everything a plumbing business runs on
Smarfle connects everything a successful local business runs on: website, Google Business Profile, call tracking, lead follow-up, CRM, review requests, payments, and recurring orders. One platform. Start with the plumbing workflows below.
Plumbing Scheduling Software
Plumbing scheduling is a collision between two kinds of work: emergencies that demand a two-hour window today, and planned jobs like water heater swaps and repipes that block half a day. Book too many emergencies and the planned work slips; protect the planned work and the burst-pipe caller hires whoever answers next. Smarfle holds the line with per-service durations, tech-skill routing, live capacity on the dispatch board, and booking that keeps working after hours through call tracking, text-back, or the AI answering. The schedule bends for emergencies without breaking the week.
Learn morePlumbing Dispatch Software
Plumbing dispatch handles the urgency spread: midnight burst-pipe emergencies, daytime water heater installs, scheduled drain cleanings. Smarfle's drag-to-reassign Kanban + AI Receptionist for after-hours + per-truck tool inventory mean the right plumber gets to the right job with the right gear. Without you sleeping with your phone on the nightstand.
Learn morePlumbing Billing Software
Plumbing billing is annual maintenance plans + service call payment + install deposits. Smarfle's recurring auto-charge for plans + Pay Now for service calls + ACH for big install deposits keep cashflow tight. Year-2 maintenance renewals stop slipping.
Learn morePlumbing Invoicing Software
Plumbing invoicing should end at the kitchen table, not three days later at a desk. The job is done, the customer is standing right there, and every day between completed work and sent invoice costs real money: memory fades, disputes grow, checks slow down. Smarfle closes the gap to zero: the tech builds the invoice on their phone from the flat-rate book and the parts actually used, takes the card on the spot or texts a pay link, and the office sees the payment before the truck reaches the next job. Water heater installs collect their deposit at booking, and the receivables report finally gets boring.
Learn moreThe growth side, built in
Plumbing Call Tracking
A burst-pipe call at 7 AM is worth hundreds. Call tracking records every call per campaign, so you know if the ad spend produced emergencies or robocalls.
Reviews & Google Business Profile
Review requests fire after the water is back on, and your Google Business Profile stays fresh, the two levers that decide local plumbing search.
Website & Lead Follow-Ups
Water-heater quote requests from your site land in the CRM with photos attached, and automatic follow-ups close the ones comparing three bids.
Plans that grow with your plumbing business
All plans include a 7-day free trial. No credit card required.
Solo
Sole operators getting started
- 1 user
- Up to 100 clients
- 1 GB storage
- Public booking link + calendar
- Client management
- Work orders with photos
- Invoices + Stripe payments
- Activity log, tags, custom fields
- Mobile PWA + CSV import/export
Starter
Small teams adding tools and growth
- Up to 5 users (1 owner + 4 techs)
- Up to 200 clients
- 1 GB storage
- Everything in Solo
- Voice AI receptionist (usage-based)
- GMB rank tracking
- Search Console integration
- API access + webhooks
- Branded client portal
Professional
Growing service businesses
- Up to 10 users
- Up to 500 clients
- 3 branch locations
- 5 GB storage
- Everything in Starter
- AI email & SMS drafts
- AI work order summaries
- GBP Posts + Dashboard
- Workflows automation
- Website builder + AI content
Business
Multi-location operations
- Up to 30 users
- Up to 1,000 clients
- 10 branch locations
- 20 GB storage
- Everything in Professional
- Priority support
- Higher AI credit limits
SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →
Where plumbing businesses lose time and money
The day-to-day friction every plumbing owner recognizes.
Emergency Calls With No Job History
A burst pipe at midnight means a technician arrives cold, with no record of the home's plumbing layout, past repairs, or water shutoff location. That adds time to every emergency and frustrates the homeowner.
Parts and Labor Hard to Track per Job
Plumbing jobs involve variable parts costs, hourly labor, and sometimes subcontractors. When tracking happens on paper or memory, invoices are underpriced, margins erode, and disputes arise.
Collecting Payment After the Crew Leaves
Mailing invoices after residential jobs adds days to your cash cycle. Clients forget, question line items, and pay late. Chasing payment pulls the office team away from scheduling new work.
Built for plumbing businesses
Not a generic CRM. Every feature is tailored to how plumbing companies actually work.
Job History and Property Notes per Address
Log plumbing notes, past repairs, water shutoff locations, and fixture details per client property. Any technician dispatched to that address walks in prepared.
Detailed Parts and Labor Line Items
Add parts from your service catalog, log hours, and include any material markups directly on the work order. Invoices reflect the real cost of every job automatically.
Same-Day Payment via Stripe
Technicians send invoices from their phone the moment the job is done. Clients pay via the Stripe link in the email. No paper, no follow-up calls, and no waiting.
Photo Documentation for Every Job
Before-and-after photos attached to work orders protect against disputes, support warranty claims, and give the next technician a visual baseline for the property.
Dispatch Queue With Priority Routing
Manage urgent, same-day, and scheduled jobs in a single queue. Filter by technician, date, or status to keep the crew moving and avoid double-booking.
Estimates With E-Signatures
Water heater and repipe quotes get signed and deposited online, committing the big jobs before you order the tank.
Every plumbing call, handled your way
Your business number routes however you decide, and you can mix modes by schedule: forward to your phone during the day, switch to text-back or the AI after hours.
Plain forwarding
$0.04/min
Just rings your phone. Every call logged as answered or missed.
Forward with call tracking
$0.10/min
Rings your phone. Recorded, transcribed, summarized, and logged to the customer record.
Busy message + text-back
~$0.05/call
Plays your message, hangs up, and texts the caller. Replies land in your Inbox as leads.
AI receptionist
$0.25/min
The AI answers, qualifies the caller, and books the job. Great after hours if you want it.
Curious how the AI option sounds? Call (866) 355-9645 and try booking a consultation with it.
How a plumbing job flows through Smarfle
From the midnight leak call to the recurring drain maintenance contract — one system end-to-end.
- 1
Emergency call comes in
AI receptionist takes the call, gathers the leak / clog / install details, and creates a client record with the property address. Daytime calls go straight to your office.
- 2
Office books and dispatches
Pick service type and tech on the calendar. Work order captures the issue, fixtures involved, and any custom fields like commercial vs residential or property manager contact.
- 3
Tech gets the route + history
Route optimization batches nearby stops. Tech sees navigation, prior service notes, and any open warranty work on their phone before they pull up.
- 4
Repair logged with photos + parts
Tech logs the fix, parts pulled from inventory, time tracking, and before/after photos of the leak/install. Checklist enforces shutoff verification, pressure test, and cleanup.
- 5
Invoice + review + recurring set up
Auto-invoice with line items, Stripe payment link, review request workflow, and for recurring drain or backflow customers, the next visit auto-generates via recurring work orders.
Same flow for every plumbing business, only the terminology and details change.
Is Smarfle the right fit for your plumbing business?
We built this for a specific type of business owner. Tap each one that sounds like you.
We built this for you if...
Tap the ones that resonate
This probably isn't for you if...
And that's okay
Property Plumbing Notes That Follow Every Job
Log water shutoff locations, pipe material type, fixture brands, and known issues directly on the client record. The next technician dispatched to that address gets all of this on their phone before they arrive, cutting diagnostic time and avoiding repeat mistakes.
The full plumbing toolkit, in detail
Three ways Smarfle transforms how you operate, get paid, and grow.
Priority Dispatch Queue
Manage emergency, same-day, and scheduled jobs in a single queue. Assign the closest available plumber and send them a navigation link instantly.
Property Plumbing Notes
Log water shutoff locations, pipe materials, fixture brands, and known issues per address. Any tech dispatched walks in prepared.
Photo Documentation
Before-and-after photos on every work order protect against disputes, support warranty claims, and give the next technician a visual baseline.
Plumbing CRM That Treats Emergencies Like Emergencies
Most CRMs treat every customer record like a long-running sales lead. Plumbing doesn't work that way: 40% of calls are emergencies that need a tech on-site within 4 hours, and the other 60% are recurring water-heater swaps, drain cleanings, and re-pipe projects. A plumbing CRM has to flip between rescue-mode and project-mode in seconds. Smarfle's CRM for plumbers does exactly that, emergency dispatch sits next to scheduled tune-ups on the same calendar, and your tech sees the customer's fixture history before they ring the doorbell.
A plumbing CRM that switches gears between emergency and recurring service, and lets the tech collect payment before pulling away from the curb, is what separates a 15-truck plumbing company from a 2-truck operation.
Emergency triage built in
Inbound AI receptionist asks the right plumbing questions: water shut off, gas smell, sewage backup. Routes urgent calls to the on-call tech, scheduled jobs to the next-day calendar. No same-shape script for every caller.
Fixture + water heater warranty per home
Smarfle tracks the brand and install date of every water heater, sump pump, and softener you've installed. Tech sees the warranty status from the truck before quoting a replacement.
Plumber CRM with the wallet, not just the contact
Customers expect to pay the tech on-site for service calls. Smarfle's plumber CRM accepts card or ACH from the work order in 30 seconds, no separate Stripe app, no QuickBooks dance afterward.
Re-pipe and remodel projects, multi-phase
Big jobs need phase billing. Smarfle handles 30/30/30/10 progress invoices and tracks deposits separately from final balance. Crew sees deposit status before they show up to start work.
Plumbing CRM questions
Related industries
Other trades using Smarfle to run their book of business.
Restoration CRM
Plumbing emergencies are the most common trigger for water mitigation. Many plumbers add restoration.
ExploreHVAC CRM
Emergency-driven trade with equipment service history + recurring contracts.
ExploreElectrical CRM
Licensed-trade workflow: permits, panel records, inspection tracking.
ExploreSwitching to Plumbing CRM from another tool?
Most plumbing businesses arrive at Smarfle from one of the tools below. See a side-by-side comparison.
Why businesses stay
A Florida company that treats you like a partner
We answer requests the same day. If your business needs a new feature, or an existing one changed, it gets built fast, often by the next day. Ihor Lavrenenko puts his name on this product: he has helped hundreds of local businesses grow, and Smarfle is how that experience shows up in your operation every morning.
Ready to run your plumbing business from one place?
Join service businesses that book more jobs, get paid faster, and grow their reputation with Smarfle.
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