Updated
Auto repair shop CRM software
Auto repair shop CRM software for the estimate that changes after teardown. Revised quotes go out for approval, each repair order keeps the VIN and mileage, and parts, labor, and margin show per job.
8/12
$6,240
5
3
2018 Honda Civic
Brake job + caliper
2014 Toyota Tundra
Transmission service
2020 Ford F-150
Oil + tire rotation
2017 Mazda CX-5
Diagnosis
Auto repair shop software for scheduling and customer management
Your bays run on drop-offs, teardown approvals and regulars who come back. Smarfle keeps every repair order, vehicle detail and invoice on the customer.
Auto repair scheduling software
Customers book drop-off times online, and a reminder reaches them the evening before and the morning of the appointment.
Auto repair dispatch software
The board shows every mechanic's repair orders for the day, so a waiting customer's car goes to the next free bay.
Auto repair billing software
Fleet accounts and maintenance plans pay from a saved card on their cycle, each charge with its own invoice.
Auto repair invoicing software
Parts and labor on the repair order become the invoice, and the customer pays by card from a payment link texted before pickup.
Calls, reviews and your auto repair website in one account
Auto repair call tracking
Breakdown calls go to the shop that answers. Calls are logged with their source, and missed ones get a text.
Reviews and Google Business Profile
Drivers get a review request after pickup, and that rating is what the next stranded driver checks before calling.
Website and lead follow-ups
Drop-off requests from your website sit on the calendar, while repair estimates waiting on approval get automated reminders.
Auto shop CRM plans that grow with your bays
All plans include a 14-day free trial. No credit card required.
Starter
Small teams adding tools and growth
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
Professional
Growing service businesses
- Up to 10 users
- Up to 5,000 clients
SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →
Three auto repair shop problems Smarfle fixes
Estimates that change after teardown
Send the added work as a revised digital estimate, and the customer approves the new total on their phone before work continues.
Vehicle history in one advisor's head
Every repair order stays on the customer with its notes and photos, so the next advisor sees what was done last time.
Margin scattered across slips
Parts cost, labor minutes and the invoice total sit on each repair order, with the profit worked out.
Four ways to answer auto repair calls
Choose how the shop line answers when advisors are busy. If nobody picks up, a text goes out or the AI answers, and the call is logged on the customer.
Plain forwarding
$0.04/min
Rings your phone, and every call is logged as answered or missed.
Forward with call tracking
$0.10/min
Rings your phone; calls are recorded, transcribed and saved to the customer.
Busy message and text-back
~$0.05/call
Plays your message, then texts the caller. Replies land in your Inbox.
AI receptionist
$0.25/min
The AI answers, qualifies the caller and books the job, day or night.
Spam screening comes with every mode. Unknown callers press a key before the call connects, and screened calls cost nothing. How spam screening works
Curious how the AI option sounds? Call (866) 355-9645 and try booking a consultation with it.
Where Smarfle fits an auto repair shop
Independent automotive repair shops with a few bays and a steady base of repeat customers.
A good fit if
Probably not a fit if
Everything Smarfle does for an auto repair shop
The vehicle owner's own link
One link shows the customer their repair orders, estimates, invoices and receipts, and they pay before pickup.
Oil change and inspection reminders
Set the next oil change or inspection as a reminder on the customer, and Smarfle emails and texts them when it comes due.
Fleet accounts on one bill
Pick several completed repair orders when you create an invoice, and a fleet customer gets one bill for the month.
Auto repair CRM features the bay needs
The repair order is the center of a shop day. Saved inspection steps, a parts count, priced mechanic hours and fleet tags sit around it.
Brake job steps ride with the order
Save inspection and brake job steps on the service, and every repair order opened under it carries the checklist.
Parts inventory on a running count
Filters, pads and fluids carry a cost and a quantity that drops as repair orders use them, with a low-stock list.
Mechanic hours priced
Mechanics log minutes on each repair order at their hourly rate, and billable time carries onto the invoice.
Fleet accounts and inspection regulars
Tag fleet accounts and yearly inspection customers, then filter the list to send one text offering open bays.
Get more customers for your auto repair shop
Auto repair lead generation
A first-time customer who comes back is worth years of service work. Smarfle sends drivers near your shop with the vehicle and the symptom already described. The service writer quotes instead of guessing. See each one before you pay for it.
Flat pricing per accepted lead
Auto Repair leads run about $30 each. You see the job and ZIP first, then accept or pass free, with no lead budget or bidding.
When leads start
Google needs time to rank the pages we add around you, so plan for up to two months. You pay per lead, never for waiting.
Requests arrive pre-qualified
Each request comes with the customer's answers to “What is going on?” and “Is the vehicle drivable?”, so your callback quotes the job instead of interviewing.
Fair by design
Your existing customers and repeat requests are always free, and a bad lead can be disputed for a wallet refund.
Shop owners ask these before buying auto repair software
More auto repair software features
Related industries
Other field service businesses with a similar workflow. See CRM for field service
Auto detailing CRM
Vehicle services with repeat customers and packages.
Car wash CRM
Membership billing and detail work for drivers.
Appliance repair CRM
Diagnosis, parts and repair billed on one order.
Switching to Smarfle from another auto shop CRM?
We bring over your customers, services and past repair orders, then set up a login for every mechanic and advisor.
- Comes across
- Customers, services with prices, past jobs with their dates and prices, and products in stock.
- Set up fresh
- Recurring plans and saved cards, since card numbers never move between systems.
- Stays in your old system
- Past invoices, so export them as a file before you cancel.
Why businesses stay
Who you are buying from
Ihor Lavrenenko, founder of Smarfle and author of Rank, Ring, Repeat, a local SEO guide for business owners, puts his name on this product after helping hundreds of local businesses grow. Ask for a feature or a change and it is often built by the next day.
Try Smarfle free for 14 days
No credit card. Import your customers and vehicles and book the next drop-off today.
14 days free · No credit card · Cancel anytime