Restoration CRM Software Built for Insurance Claims and 3am Emergencies
Water damage, fire, mold. Every job is an insurance claim, a daily drying log, and a scope that changes by the hour. Smarfle keeps the documentation tight so the carrier pays the supplement.
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7
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Rivera
Martinez Residence
Water mitigation Cat 3
Oak Tower Apt 412
Fire restoration
Chen Family
Mold remediation
Hartford Office Bldg
Sprinkler damage Cat 1
A Restoration CRM Built for Insurance Restoration
Generic CRMs treat every job like a sales lead. Restoration is the opposite: 95% of jobs are insurance claims with an adjuster in the loop, drying logs that need timestamps, photos that justify the scope, and supplements that pay the difference when the original scope was wrong. Restoration CRM software has to capture all of that without forcing the project manager to live in spreadsheets. Smarfle is a restoration CRM that puts the claim number, adjuster name, scope-of-loss amount, and daily drying logs on the same job record. When the carrier asks why the dehumidifier ran for 5 days, you pull the log and the supplement gets approved.
A restoration CRM that documents every supplement and every drying day is what gets carriers to pay full scope instead of haggling you down 20%.
Claim + adjuster + scope on every job
Track claim number, adjuster contact, carrier name, scope-of-loss amount, and supplement status per job. The restoration CRM remembers which carriers approve supplements fast and which fight every line item.
Drying logs with timestamps and photos
Daily moisture readings, equipment running, temperature, humidity, photos of progress. Smarfle stamps each entry with time + tech. Documentation that holds up when the adjuster questions the equipment hours.
Scope changes with carrier sign-off
Original scope was 'remove 200 sq ft of drywall'. Now it is 800 sq ft because the mold spread further than the initial assessment. Smarfle generates the supplement PDF + sends to the adjuster for sign-off before you do the work.
3am emergency dispatch + on-call rotation
Inbound call at 3am, water spraying everywhere. Smarfle's AI receptionist captures the address, takes photos via the customer's phone, and texts the on-call tech with the dispatch. No tech misses a call because they were asleep.
Where restoration businesses lose time and money
The day-to-day friction every restoration owner recognizes.
Supplements get denied because the documentation is weak
Adjuster sees 'increased drying time, $400'. Without timestamped moisture readings and equipment logs, they push back. You eat the $400 or fight for two months. Multiply by 50 jobs a year and that is real money.
3am calls go to voicemail
Water heater bursts at 3am. Homeowner calls three restoration companies. The one that answers gets the job. Without after-hours coverage, you lose the emergency revenue your competitors are capturing.
Scope creep means you do work you cannot bill
Mold spreads further than the initial assessment. Your tech tears out the drywall to contain it. Now you have done $3k of work the carrier never approved. Without a supplement workflow, that comes out of your margin.
Built for restoration businesses
Not a generic CRM. Every feature is tailored to how restoration companies actually work.
Photo + reading logs by day
Every site visit, tech logs moisture readings + equipment running + photos. Smarfle stamps the time. Adjuster gets the full record when they question the bill.
AI receptionist for 24/7 dispatch
Calls after hours hit Smarfle's AI receptionist. It captures the address, the issue, the urgency, and texts the on-call tech immediately. Zero missed emergencies.
Supplement PDFs that get approved
Scope expands? Generate the supplement PDF in Smarfle with the photos + readings that justify it. Send to the adjuster, get sign-off, do the work. Get paid for what you did.
Specialized restoration solutions
The workflows every restoration business lives or dies by, each with a dedicated guide.
Restoration Scheduling Software
Book recurring visits, one-off jobs, and appointments on a shared calendar that the office and field both see.
Learn moreRestoration Dispatch Software
Live job map, drag-to-reassign dispatch board, and route optimization keep your restoration fleet moving.
Learn moreRestoration Billing Software
Recurring service plans on auto-pilot. Save customer cards, auto-charge monthly maintenance, stop chasing payments.
Learn moreRestoration Invoicing Software
One-click invoicing from completed restoration jobs. Stripe payment links, aging report, and overdue reminders built in.
Learn moreIs Smarfle the right fit for your restoration business?
We built this for a specific type of business owner. Tap each one that sounds like you.
We built this for you if...
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And that's okay
Supplements that get approved on the first ask
Most restoration shops lose 15-20% of supplement requests because documentation is thin. Smarfle's photo + reading + equipment logs flip that. Most supplements approve on the first ask.
Everything your restoration business needs
Three ways Smarfle transforms how you operate, get paid, and grow.
Claim + adjuster on every job
Capture claim number, adjuster name, carrier, scope-of-loss amount. Filter jobs by carrier to spot fast vs slow payers.
Supplement PDF generation
Build the supplement with photos + readings + line items from the job record. Send to adjuster. Get sign-off.
Carrier-specific scorecard
Which carriers pay full scope, which fight every supplement, which take 90+ days to settle. Negotiate accordingly.
Plans that grow with your restoration business
All plans include a 7-day free trial. No credit card required.
Solo
Sole operators getting started
- 1 user
- Up to 100 clients
- 1 GB storage
- Public booking link + calendar
- Client management
- Work orders with photos
- Invoices + Stripe payments
- Activity log, tags, custom fields
- Mobile PWA + CSV import/export
Starter
Small teams adding tools and growth
- Up to 3 users (1 owner + 2 techs)
- Up to 200 clients
- 1 GB storage
- Everything in Solo
- Voice AI receptionist (usage-based)
- GMB rank tracking
- Search Console integration
- API access + webhooks
- Branded client portal
Professional
Growing service businesses
- Up to 10 users
- Up to 500 clients
- 3 branch locations
- 5 GB storage
- Everything in Starter
- AI email & SMS drafts
- AI work order summaries
- GBP Posts + Dashboard
- Workflows automation
- Website builder + AI content
Business
Multi-location operations
- Up to 30 users
- Up to 1,000 clients
- 10 branch locations
- 20 GB storage
- Everything in Professional
- Priority support
- Higher AI credit limits
SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →
Restoration CRM questions
Related industries
Other trades using Smarfle to run their book of business.
General Contractor CRM
Restoration shops often hand off rebuilds to GCs. Same insurance documentation workflow benefits both sides.
ExploreRoofing CRM
Roofing shops face the same insurance claim + supplement workflow on storm-damage jobs.
ExplorePlumbing CRM
Plumbing emergencies are often the trigger event for restoration jobs. Many restoration shops have a plumbing referral pipeline.
ExploreReady to run your restoration business from one place?
Join service businesses that book more jobs, get paid faster, and grow their reputation with Smarfle.
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