CRM for Consulting

Consulting Firm Software That Turns Engagements Into Profit

Stop losing revenue to unclear scope and invoices that sit in drafts. Smarfle keeps your engagements tracked, your team productive, and your billing on schedule.

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Smarfle CRM - Consulting Dashboard
Active Engagements

16

Deliverables Due This Week

7

Revenue This Quarter

$148,000

Team Utilization

74%

Recent Jobs

Apex Manufacturing

Operations Strategy Engagement

Active

Redline Financial

Market Entry Analysis

Deliverable Review

Brightpath Education

Organizational Restructuring

Completed

Meridian Health Systems

Digital Transformation Advisory

Scoping

Sound familiar?

Engagement Scope Expands Without Documentation

Clients request additional analysis, extra meetings, and revised deliverables. Without clear scope documentation tied to billing, your consultants deliver unpaid work and your margins shrink with every engagement.

Consultants Underreport Their Billable Time

Strategy sessions, preparation work, and client communications go unlogged because there is no easy system for tracking them. The result is invoices that capture only 60% of the actual time invested.

Deliverables Get Stuck in Review Cycles

A strategy document goes to the client for review, feedback trickles in over weeks, and the engagement stalls. Meanwhile your consultants are waiting for direction and your next billing milestone is delayed.

Built for consulting businesses

Not a generic CRM. Every feature is tailored to how consulting companies actually work.

Engagement and SOW Tracking

Create engagements with defined scope, deliverables, milestones, and assigned consultants. Track progress against the SOW so everyone knows what has been delivered and what remains.

Time-Based and Milestone Invoicing

Generate invoices from logged hours or completed milestones. Line items show the work performed so clients see the value behind every dollar and disputes decrease.

Client Portal for Deliverables and Approvals

Clients log in to view engagement progress, review deliverables, and approve milestones. Feedback lives in one place instead of scattered across email and messaging apps.

Consultant Assignment and Utilization

Assign consultants to engagements and track utilization across the firm. See who has capacity, who is overbooked, and plan staffing for upcoming engagements.

Revenue and Utilization Reporting

Track revenue per engagement, consultant, and service line. See utilization rates and effective hourly rates to identify where your firm is most and least profitable.

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Top feature for consulting

SOW Tracking That Protects Your Margins

Every deliverable in your statement of work is tracked with status, assigned consultant, and completion date. When clients request work outside the SOW, you document it immediately and bill accordingly. No more discovering scope creep at the end of an engagement.

SOW TrackingEngagement ManagementUtilization ReportsMilestone Billing

Everything your consulting business needs

Three ways Smarfle transforms how you operate, get paid, and grow.

1

Engagement Dashboard

See every active engagement with client, phase, deliverables, and assigned consultants. Filter by service line, principal, or status to manage your pipeline.

2

SOW and Deliverable Tracking

Each engagement has a defined scope with deliverables, milestones, and acceptance criteria. Track what has been delivered and what remains so nothing is missed.

3

Consultant Utilization View

See how each consultant's time is allocated across engagements. Identify who has capacity and who needs workload adjustment before burnout sets in.

4

Client Feedback Workflow

Deliverables posted to the portal go through a review and approval process. Client feedback is captured in the engagement record so your team has clear direction.

Plans that grow with your consulting business

All plans include a 7-day free trial. No credit card required.

Starter

Solo operators & small teams

$99/mo
  • Up to 3 users (1 owner + 2 techs)
  • Up to 100 clients
  • 1 GB storage
  • Unlimited work orders & invoices
  • Client portal
  • Scheduling calendar
  • Reports & analytics
  • Review requests
  • Voice AI receptionist (usage-based)
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Most Popular

Professional

Growing service businesses

$199/mo
  • Up to 10 users
  • Up to 500 clients
  • 3 branch locations
  • 5 GB storage
  • Everything in Starter
  • AI email & SMS drafts
  • GMB rank tracking
  • Voice AI receptionist (usage-based)
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Business

Multi-location operations

$349/mo
  • Up to 30 users
  • Up to 1,000 clients
  • 10 branch locations
  • 20 GB storage
  • Everything in Professional
  • Priority support
  • Voice AI receptionist (usage-based)
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SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →

Consulting CRM questions

Yes. Each engagement has a defined SOW with deliverables, milestones, and acceptance criteria. You track completion status and see progress against the original scope at all times.
Consultants log time against specific engagements and deliverables. Time entries include date, description, and duration, and they feed directly into invoicing.
Yes. Deliverables are posted to the client portal for review and approval. Clients provide feedback in one centralized place, and your team sees it immediately.
You define milestones with payment amounts when the engagement is scoped. When the client approves a milestone through the portal, the invoice generates and sends automatically.
Yes. The utilization dashboard shows how each consultant's time is distributed across engagements, bench time, and business development. This helps with staffing decisions.
Yes. The prospect pipeline tracks leads from initial contact through proposal and closing. You see conversion rates and pipeline value to forecast future revenue.
Revenue by service line, consultant utilization, engagement profitability, pipeline value, and outstanding receivables. All reports can be filtered by date range and team member.
Yes. Time-based, milestone-based, and fixed-fee retainer billing are all supported. You can use different billing models for different engagements within the same client.

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