Carpet cleaning CRM software
Carpet cleaning CRM software aimed at the second job rather than the first. Calls get answered and booked and rooms are priced consistently. The follow-up and the review request go out while the work is still fresh.
22
8
$4,650
64%
Johnson Residence
3-Room Deep Clean + Stain Treatment
Greenfield Dental Office
Quarterly Commercial Clean
Park Avenue Apartments
Move-Out Full Unit Clean
Williams Home
Pet Odor Treatment (2 Rooms)
Software a carpet cleaning business runs on
The first clean is easy money. The second one is the actual business, and most shops never get there. Smarfle answers and books the call, prices rooms the same way every time, and sends the follow-up and the review request while the job is still fresh in the customer's mind. Solo or six vans.
Carpet cleaning scheduling software
One bedroom and a whole house arrive through the same phone call, and if the diary treats them alike your third job of the day starts an hour late. Smarfle books each service at the time it really needs, so the day you planned is the day you get.
Learn moreCarpet cleaning dispatch software
You send whoever answers the radio, not whoever is trained on the machine that job needs. Smarfle tags skills on each technician so capability is in front of you at the moment you assign, and when a job runs long the overrun is visible while the afternoon can still be changed.
Learn moreCarpet cleaning billing software
Your quarterly plan is only worth selling if it renews without a conversation. Smarfle holds the agreement on the client with a card on file and bills on its own date, so retention comes down to the work rather than to whether the office had a quiet Tuesday.
Learn moreCarpet cleaning invoicing software
You price room by room and the protector is where the margin is, which is exactly what gets forgotten. Smarfle logs each room with its footage and any add-on at the job, so the invoice totals itself and the customer can see what was cleaned.
Learn moreThe growth side, built in
Carpet cleaning call tracking
Room-count quote calls are quick to win and quick to lose. Every call is recorded and logged, and the missed ones get a text-back with a booking link.
Reviews and Google Business Profile
A review request lands while the stain is still gone and the customer is still amazed, compounding the rating that decides pet-odor and red-wine searches.
Website and lead follow-ups
Instant per-room quotes on your website capture the comparison shoppers, and follow-ups bring them back for the annual whole-house clean.
CRM plans that grow with your carpet cleaning business
All plans include a 14-day free trial. No credit card required.
Solo
Sole operators getting started
- 1 user
- Up to 500 clients
- 1 GB storage
- Public booking link + calendar
- Client management
- Work orders with photos
- Invoices + Stripe payments
- Voice AI receptionist (usage-based)
- AI drafts + work order summaries
- GMB rank tracking + Search Console
- GBP Posts + Dashboard
- API access + webhooks
- Mobile PWA + CSV import/export
Starter
Small teams adding tools and growth
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
- 3 GB storage
- 2 branch locations
- Everything in Solo
- Website builder + AI content
- Your own domain on that website
- Branded client portal
Professional
Growing service businesses
- Up to 10 users
- Up to 5,000 clients
- 5 branch locations
- 10 GB storage
- Everything in Starter
- Manager role (up to 2)
- 50 saved email templates
Business
Multi-location operations
- Up to 30 users
- Up to 10,000 clients
- 10 branch locations
- 20 GB storage
- Everything in Professional
- Manager role (up to 5)
- Priority support
SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →
What an inefficient carpet cleaning business looks like
Most carpet cleaning companies get one job from a customer who would happily have given them four. The reason is almost never the quality of the clean.
Phone inquiries turn into pricing confusion
Clients call asking for a price, and your answer depends on rooms, square footage, stain types, and add-ons. Without a structured quoting process, you either underprice and lose margin or overprice and lose the booking.
No follow-up means no repeat Business
A client books a one-time deep clean. You do great work, they are happy, and then you never hear from them again because nobody followed up six months later when their carpets need cleaning again.
Same-day bookings create scheduling chaos
Carpet cleaning often books same-day or next-day. Without real-time visibility into technician availability, you double-book, leave gaps, or turn away work you could have fit in.
Every carpet cleaning call, handled your way
Price questions on the phone are recorded and summarised to the customer record, so a callback starts from what the caller actually asked.
Plain forwarding
$0.04/min
Just rings your phone. Every call logged as answered or missed.
Forward with call tracking
$0.10/min
Rings your phone. Recorded, transcribed, summarized, and logged to the customer record.
Busy message + text-back
~$0.05/call
Plays your message, hangs up, and texts the caller. Replies land in your Inbox as leads.
AI receptionist
$0.25/min
The AI answers, qualifies the caller, and books the job. Great after hours if you want it.
Spam screening is included in every mode
Turn it on and unknown callers hear one sentence and press a key before the call connects. Dialer software does not press keys, so it never reaches you. How screening works
- Your customers skip it. Known clients and callers on mobile numbers are never screened.
- You are not billed for it. Screened, silent, and blocked calls cost nothing.
- One blocklist. Block a number once and it stops calling and texting.
Curious how the AI option sounds? Call (866) 355-9645 and try booking a consultation with it.
How a carpet cleaning job flows through Smarfle
One clean, priced consistently, billed on the spot, and followed up so that it becomes two.
- 1
Clean booked with room count
A booking arrives with the address, the square footage, and any spot-treatment needs captured on the client record.
- 2
Office books the slot
Calendar shows tech availability. Custom fields capture pet stains, fiber type, and access notes.
- 3
Van arrives with the route loaded
Route optimization for multi-stop days. Tech sees scope, prior visit photos, and any commercial-customer specifics.
- 4
Cleaning logged with photos
Before/after photos, job checklist for vacuum + pre-spray + extract + spot-treat + groom, time tracking, and chemicals from inventory.
- 5
Invoice + recurring + review
Auto-invoice with Stripe payment link. Stripe Connect for commercial recurring contracts. Review request fires automatically.
Same flow for every carpet cleaning business, only the terminology and details change.
The carpet cleaning businesses Smarfle suits
The second job is the point, so if you want customers coming back this fits whether you run one van or six.
We built this for you if...
Tap the ones that resonate
This probably isn't for you if...
And that's okay
Everything Smarfle does for a carpet cleaning business
Cleaning is what you are good at. Booking the day, collecting on site, and getting the second job are the parts that decide the year.
Room-based job configuration
Build jobs with per-room pricing, stain treatment add-ons, and package deals. Quote accurately during the first call and convert more phone inquiries into bookings.
Same-day booking with live Calendar
See technician availability in real time and slot same-day requests into open windows. No more double-booking or turning away work you could have handled.
Before-and-after photo logs
Technicians photograph carpet conditions before starting and after finishing. Photos attach to the work order for quality proof and dispute prevention.
Pre-treatment notes and assessments
Record carpet material, stain types, and special instructions on the work order. Technicians see the notes before arriving so they bring the right products.
Carpet cleaning software details the office forgets
How long a job actually takes is the number most owners in this trade are missing. You sell by the room and you pay by the hour, and the gap between the two stays invisible until somebody writes the minutes down. Time entries put that number on the job. Tags and a running note trail put the rest of the story beside it.
A carpet cleaning business runs on small facts, and small facts survive only if something other than a person is holding them.
Van time counted without a stopwatch
Minutes go against the cleaning job tagged for whether they are chargeable, and every cleaner carries a rate on file. Marking the work finished records an entry for you, so the hours exist even when nobody thought to write them down.
Six months later, the answer exists
Notes you leave and every status the system flips land on the customer history and on the individual job. Each entry carries the person responsible plus the moment it happened, so a question about work done last season has a factual reply.
Pet homes, wool rugs and commercial work
The sorting you already do in your head, pet households apart from wool rugs apart from property management jobs, turns into color coded labels you invent. Stick one on a customer and the roster can later be cut down to only those people.
Landlords and neighbors who pass your name
A property manager with several units and a neighbor who noticed what a living room looked like afterward are worth more than any ad you buy. Each of them gets a code, the discount drops off the price automatically, and what they earned is recorded against their name.
Get more customers for your carpet cleaning business
Carpet cleaning lead generation
Half the calls you answer are people asking a price you cannot give over the phone. Smarfle sends requests that already say the rooms and the problem, so you quote instead of interview. You see each one before you pay for it.
Flat pricing per accepted lead
Carpet Cleaning leads run about $20 each. You see the job and the ZIP first, then accept or pass free. No monthly lead budget, no bidding wars.
When leads start
We expand the directory around every business that joins, and Google needs time to rank new pages, so plan for up to two months before leads ramp up. You pay per lead, never for waiting. A Google Business Profile with real reviews brings them sooner.
Requests arrive pre-qualified
Every quote request already answers what needs cleaning and main concern, so your callback quotes instead of interviews.
Fair by design
Your existing customers and repeat requests are always free, and a bad lead can be disputed with a refund to your wallet.
Carpet cleaning owners ask these before buying
Related industries
Other trades using Smarfle to run their book of business.
Cleaning services CRM
Residential cleaning for the same homes. Same booking, route, and recurring-plan model.
ExplorePressure washing CRM
Cleaning service with shared booking and route scheduling. Bundle interior and exterior.
ExploreWindow cleaning CRM
Interior and exterior cleaning combo. Cross-sell into the same residential accounts.
ExploreSwitching to Smarfle from other carpet cleaning software?
Every household you have cleaned for, along with the room rates you quote from, transfers across in an import one of our staff runs on your behalf. Cleaners and office people are then handed their own logins, all of it out of the US by the same person who started the move.
Why businesses stay
Who you are buying from
We answer requests the same day. If your business needs a new feature, or an existing one changed, it gets built fast, often by the next day. Ihor Lavrenenko puts his name on this product: he has helped hundreds of local businesses grow, and Smarfle is how that experience shows up in your operation every morning.
Ready to run your carpet cleaning business from one place?
Join service businesses that book more jobs, get paid faster, and grow their reputation with Smarfle.
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