Stop Losing MSP Clients to Slow Response Times
Missed tickets and forgotten contract renewals cost you clients. Smarfle keeps your support queue organized, your SLAs on track, and your recurring revenue protected.
18
3
$12,400
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Apex Law Group
Server Migration
Coastal Dental
Workstation Setup (5 units)
Brightside Realty
Network Troubleshooting
Summit Accounting
Monthly Maintenance
Sound familiar?
Support Tickets Pile Up Without Visibility
Clients email, call, and text with issues that end up in different inboxes. Without a single queue, tickets get lost, response times blow past SLA thresholds, and clients start shopping for a new provider.
Contract Renewals Slip Past Unnoticed
Managed service agreements renew annually or quarterly, but tracking dozens of renewal dates manually means some expire without a conversation. Clients quietly cancel or renegotiate with a competitor.
Technician Workloads Are Impossible to Balance
One tech is buried under fifteen open tickets while another has three. Without workload visibility, you cannot redistribute effectively, and the overloaded tech starts making mistakes from rushing.
Built for managed it / msp businesses
Not a generic CRM. Every feature is tailored to how managed it / msp companies actually work.
Centralized Support Ticket Queue
Every client request becomes a work order in one queue. Priority levels, assigned technicians, and status updates are visible at a glance so nothing falls through the cracks.
Contract and SLA Tracking
Attach service agreements to client records with renewal dates and SLA response targets. Smarfle flags contracts approaching expiration and highlights tickets at risk of breaching response windows.
Technician Workload Dashboard
See how many open tickets each tech carries, their average resolution time, and which clients they support. Reassign tickets in seconds to balance the load across your team.
Automated Client Notifications
Clients receive SMS and email updates when their ticket is received, assigned, in progress, and resolved. Fewer angry follow-up calls asking for status updates.
Client Portal for Ticket Visibility
Each client gets a portal login to submit requests, track open tickets, view resolution history, and download invoices. Self-service access reduces your support burden.
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SLA Compliance Tracking That Protects Your Contracts
Every ticket tracks time from creation to first response and from first response to resolution. When a ticket approaches its SLA threshold, the system flags it so you can escalate before the breach happens. Pull SLA compliance reports by client or time period.
Everything your managed it / msp business needs
Three ways Smarfle transforms how you operate, get paid, and grow.
Ticket Queue with Priority Sorting
All client requests land in one queue sorted by priority and SLA deadline. Assign tickets to technicians with a single click and track status in real time.
Time Tracking per Ticket
Technicians log time spent on each ticket directly in the work order. Billable hours roll up into invoices automatically at the end of the billing cycle.
Site Documentation Library
Store network diagrams, login credentials, hardware inventories, and configuration notes on each client record. Techs access it all from their phone before arriving on site.
Technician Workload Balancing
View each tech's open ticket count, average resolution time, and current assignments. Drag tickets between techs to balance the load in seconds.
Plans that grow with your managed it / msp business
All plans include a 7-day free trial. No credit card required.
Starter
Solo operators & small teams
- Up to 3 users (1 owner + 2 techs)
- Up to 100 clients
- 1 GB storage
- Unlimited work orders & invoices
- Client portal
- Scheduling calendar
- Reports & analytics
- Review requests
- Voice AI receptionist (usage-based)
Professional
Growing service businesses
- Up to 10 users
- Up to 500 clients
- 3 branch locations
- 5 GB storage
- Everything in Starter
- AI email & SMS drafts
- GMB rank tracking
- Voice AI receptionist (usage-based)
Business
Multi-location operations
- Up to 30 users
- Up to 1,000 clients
- 10 branch locations
- 20 GB storage
- Everything in Professional
- Priority support
- Voice AI receptionist (usage-based)
SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →
Managed IT / MSP CRM questions
Ready to run your managed it / msp business from one place?
Join service businesses that book more jobs, get paid faster, and grow their reputation with Smarfle.
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