Parts on hand, paid same day
Appliance repair CRM software
Appliance repair CRM software that puts the part and the service call on one record. Technicians arrive with the model and repair history loaded, and customers pay the day the unit runs again.
Appliance Repair Scheduling & Management Software in a 2-minute demo of Smarfle. It opens on a washer repair booked online, with a photo of the model tag attached.
- From $19/month
- 14-day free trial
- Same-day US support
“We run every customer conversation through Smarfle. Texts, emails and reminders are in one place, our customers love paying with Apple Pay, and when we are busy or closed the text bot answers new leads for us.”
Appliance repair software for scheduling, dispatch and invoicing
One system for your office and your vans. Book the call, send the right technician, and get paid the day the appliance works again.
Appliance repair scheduling software
Customers book online or by phone, and each one gets a reminder the evening before and the morning of the visit.
Appliance repair dispatch software
See every technician's day on one board, drag a call to whoever is free, and each technician's app shows the day in route order.
Appliance repair billing software
Put extended-warranty and maintenance plans on auto-charge, so the card on file pays each renewal automatically.
Appliance repair invoicing software
The invoice fills from the call's parts and labor, and the customer pays by card or Zelle from a payment link on their phone.
Appliance repair call tracking
Broken-fridge calls are same-day money. Call tracking records every one, flags the missed ones, and texts the caller back before they dial a competitor.
Reviews and GBP
A review request lands while the dryer is running again, building the local rating that decides who gets tomorrow's breakdown calls.
Website and lead follow-ups
Booking forms on your site ask about the appliance and feed the schedule, and quote follow-ups bring back customers who wanted to think it over.
Revenue and payment reports
See revenue, payments and lead sources for the whole business or for each branch.
Appliance repair CRM plans that grow with your vans
All plans include a 14-day free trial. No credit card required.
Starter
Small teams adding tools and growth
$99/mo
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
Most Popular
Professional
Growing service businesses
$199/mo
- Up to 10 users
- Up to 5,000 clients
SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →
Estimate your monthly bill
Your team, clients and jobs, with texts, emails and calls at their real rates.
Your business
Move the sliders. Nothing is sent anywhere and no email is asked for.
Assumes each job sends 2 texts out, gets 1 reply back and 2 emails, and that a tracked call runs 3.5 minutes. Text more than that and you pay more; text less and you pay less. Nothing here is an allowance you lose.
Your estimate
Recommended plan
Starter$99/mo
Usage this month
- 120 texts out× $0.03 = $3.60
- 60 replies in× $0.03 = $1.80
- 120 emails× $0.01 = $1.20
About $1.76 per job
14 days free, no card needed
Best appliance repair software compared
Four appliance repair management software options, compared for a shop with one to a handful of vans.
Smarfle14-day free trial
One account takes the call, sends the van and collects the invoice, with arrival texts and review requests included.
From $19/mo
Platform
Best for
What it means for your appliance repair business
Orderry
$69+ /mo
Repair-shop oriented software with inventory and workshop features.
Shaped for counter service as much as in-home work. Smarfle centers on the home visit, from booking to the paid invoice.
General field-service scheduling with a good mobile app.
A capable general scheduler that sells its marketing tools as an add-on. Smarfle includes review requests in every plan.
FieldEdge
Custom quote
Dispatch-heavy FSM sold mainly into HVAC, with an appliance vertical.
Sales-call pricing in a trade of one-to-three-tech shops. Smarfle publishes its prices, and the trial needs no sales call.
Broad home-services platform, strong consumer booking.
Strong at consumer booking, with more tools on higher plans. Call tracking and missed-call text-back come with every Smarfle plan.
Published starting prices as of August 2026. Most vendors bill these rates annually and add per-user or per-route fees; always confirm on the vendor's own pricing page.
Three appliance repair problems Smarfle fixes
Return visits that start where the first one ended
Most repairs need a second trip once the part arrives. Book it as a callback under the same customer, and the technician opens it with visit one's photos and notes.
- Callback job type for the return trip
- Photos and fault codes kept from visit one
- A reminder text before the second visit
A diagnostic fee every technician charges the same
Put the diagnostic on your service list at one price. Technicians add it from the list instead of typing a number, and you waive it on the repair invoice.
- One diagnostic price on the service list
- Added on site at your price
- Kept or waived on the final invoice
Model and serial on the customer, not a sticky note
Each appliance gets its own record with brand, model, serial and warranty end, and data plate photos sit on the job. The next technician reads both before arriving.
- Appliance fields you name yourself
- Data plate photos on the job
- Visible on the phone before arrival
Four ways to answer appliance repair calls
Calls that come in while you are under a dishwasher still get answered, by text-back or the AI, and each one lands on the customer's record.
Plain forwarding
$0.04/min
Rings your phone, and every call is logged as answered or missed.
Forward with call tracking
$0.10/min
Rings your phone; calls are recorded, transcribed and saved to the customer.
Busy message and text-back
~$0.05/call
Plays your message, then texts the caller. Replies land in your Inbox.
AI receptionist
$0.25/min
The AI answers, qualifies the caller and books the job, day or night.
Spam screening comes with every mode. Unknown callers press a key before the call connects, and screened calls cost nothing. How spam screening works
Curious how the AI option sounds? Call (866) 355-9645 and try booking a consultation with it.
How an appliance repair job flows through Smarfle
Each step below happens on one service call, return trip included.
- 1
Fault reported
A call, text or online booking becomes a service call with the appliance and the fault noted.
- 2
Assigned the same day
Drag it to a free technician on the board, and the customer gets a confirmation by text.
- 3
Technician en route
The technician taps On my way, which texts the customer, then follows the route to the door.
- 4
Diagnosis and repair
Parts, time and photos go on the call, and anything the customer adds on site joins the list.
- 5
Paid and followed up
The invoice builds from the call, the customer pays by link, and a review request follows.
Watch a job go from booking to invoice
The full work order flow, then short tours of routes, recurring plans and reports.
Routes · 1:13
Recurring plans · 1:31
Reports · 1:34
The videos are filmed with our demo pest control company. Every trade runs on the same screens.
Where Smarfle fits an appliance repair shop
Smarfle is appliance service business software for shops that order parts and come back, from one van to a dozen.
A good fit if
- You lose calls to whoever answers and dispatches first.
- Return trips for parts eat your margin and your calendar.
- You want technicians repairing, not writing tickets or chasing payments.
Probably not a fit if
- You only take repairs across a shop counter.
- Your technicians will not use a phone app in the field.
- You need purchase orders sent to parts suppliers.
Everything Smarfle does for an appliance repair business
Profit on every repair
Each call shows the part cost, the minutes logged and the invoice total, with the profit worked out for you.
One link per customer, nothing to sign up for
Each customer gets one link with past visits and photos, invoices, receipts and estimates, and nothing to sign up for.
Quotes signed on the phone
The customer signs your estimate on their phone and pays an optional deposit, and it becomes a job on your schedule.
Billable minutes per technician
Appliance repair CRM features beyond the service call
Labor minutes, repeat maintenance, a second location and lapsed customers are where appliance shops lose money. Smarfle covers all four.
Minutes on the repair, priced by tech
Log minutes on each call, billable or not, at the technician's hourly rate. Completing the call adds an entry, ready for the invoice.
Maintenance reminders that bring customers back
Set a dryer vent or coil cleaning schedule on each customer, and Smarfle emails and texts them when the next visit comes due.
A second shop without a second system
On Starter and above, a second location gets its own technicians, schedule and phone number, and one picker switches between shops.
One text to lapsed appliance customers
Pick past customers by tag, status or area, check the list, and send one text; their replies arrive in your Inbox, tagged until someone writes back.
Get more customers for your appliance repair business
Appliance repair lead generation
Most appliance calls are won by whoever can say a time today. Smarfle sends you the request with the appliance and the problem already described, so you know whether it is worth the trip before you dial. Leads you pass cost nothing.
Flat pricing per accepted lead
Appliance Repair leads run about $25 each. You see the job and ZIP first, then accept or pass free, with no lead budget or bidding.
When leads start
Google needs time to rank the pages we add around you, so plan for up to two months. You pay per lead, never for waiting.
Requests arrive pre-qualified
Each request comes with the customer's answers to “Which appliance?” and “How old is the appliance?”, so your callback quotes the job instead of interviewing.
Fair by design
Your existing customers and repeat requests are always free, and a bad lead can be disputed for a wallet refund.
Questions shop owners ask before choosing appliance repair software
Is this made for appliance repair or a generic tool with new labels?
Can I order the part from my supplier without leaving the app?
Can a technician add another repair on site?
Does each washer or fridge get its own record with the warranty date?
What actually moves my bill month to month?
Can my tech see what I charge for a compressor?
Do my technicians need to download an appliance repair app?
Does it do my accounting or sync with QuickBooks?
Related industries
Other home service businesses with a similar workflow. See CRM for home services
Auto repair CRM
Diagnose, fix and bill parts from inventory, with the full history on the customer.
Garage door CRM
Home service calls where the right part decides the visit.
HVAC CRM
Equipment service with recurring maintenance plans on auto-charge.
Switching to Smarfle from other appliance repair software?
Send your customer list and we import it for you with your services and past service calls. Closed invoices stay behind, so keep the old login read-only for a while.
- Comes across
- Customers, services with prices, past jobs with their dates and prices, and products in stock.
- Set up fresh
- Recurring plans and saved cards, since card numbers never move between systems.
- Stays in your old system
- Past invoices, so export them as a file before you cancel.
Why businesses stay
Who you are buying from
Ihor Lavrenenko, founder of Smarfle and author of Rank, Ring, Repeat, a local SEO guide for business owners, puts his name on this product after helping hundreds of local businesses grow. Ask for a feature or a change and it is often built by the next day.
- Rathly LLC, Orlando, Florida
- Patent pending
- Same-day support answers
Try Smarfle free for 14 days
No credit card. Import your customers and book the next service call today.
14 days free · No credit card · Cancel anytime