Appliance repair CRM software
Appliance repair CRM software that puts the part and the service call on one record. Technicians arrive with the model and repair history loaded, and customers pay the day the unit runs again.
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$31,400
Beverly Tran
Refrigerator Compressor Repair
Greg and Mia Hollister
Washer Drum Replacement
North Shore Bistro
Commercial Dishwasher Service
Software an appliance repair business runs on
A second trip for a part you could have brought erases the profit on the first. Smarfle ties the parts order to the service call so the technician arrives with the model, the repair history, and the right component on the van. The customer gets an arrival window by text. One van or a dozen.
Appliance repair scheduling software
Roughly half your jobs need somebody to come back once a part turns up, and the second appointment is the one that gets forgotten. Smarfle has the technician set that date while they are still standing in the kitchen, then prompts the household in advance so somebody is actually home.
Learn moreAppliance repair dispatch software
The compressor your technician needs is sitting in the other van and nobody finds out until the kitchen is already apart. Smarfle shows what each van is carrying before the job is assigned, and dates the return trip from the customer's counter rather than from a callback.
Learn moreAppliance repair billing software
You service the extended cover whether or not the plan was ever billed. Smarfle keeps the plan on the customer with a renewal date attached, so the revenue you promised to earn actually arrives.
Learn moreAppliance repair invoicing software
You credit the diagnostic toward the repair and mark up the part, and both of those happen as mental arithmetic at the counter. Smarfle carries them off the work order onto the invoice with the credit applied and the part at your price, so the margin survives the paperwork.
Learn moreThe growth side, built in
Appliance repair call tracking
Broken-fridge calls are same-day money. Call tracking records every one, flags the missed ones, and texts the caller back before they dial a competitor.
Reviews and Google Business Profile
A review request lands while the dryer is running again, building the local rating that decides who gets tomorrow's breakdown calls.
Website and lead follow-ups
Brand-and-model booking forms on your site feed the schedule, and quote follow-ups recover the customers who wanted to 'think about it.'
CRM plans that grow with your appliance repair business
All plans include a 7-day free trial. No credit card required.
Solo
Sole operators getting started
- 1 user
- Up to 100 clients
- 1 GB storage
- Public booking link + calendar
- Client management
- Work orders with photos
- Invoices + Stripe payments
- Activity log, tags, custom fields
- Mobile PWA + CSV import/export
Starter
Small teams adding tools and growth
- Up to 5 users (1 owner + 4 techs)
- Up to 200 clients
- 1 GB storage
- Everything in Solo
- Voice AI receptionist (usage-based)
- GMB rank tracking
- Search Console integration
- API access + webhooks
- Branded client portal
Professional
Growing service businesses
- Up to 10 users
- Up to 500 clients
- 3 branch locations
- 5 GB storage
- Everything in Starter
- AI email & SMS drafts
- AI work order summaries
- GBP Posts + Dashboard
- Workflows automation
- Website builder + AI content
Business
Multi-location operations
- Up to 30 users
- Up to 1,000 clients
- 10 branch locations
- 20 GB storage
- Everything in Professional
- Priority support
- Higher AI credit limits
SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →
Best appliance repair software compared
Appliance repair software lives or dies on one workflow. Diagnose, order the part, come back, get paid once. Most general tools handle it badly.
| Platform | Starting price | Built for | What that means for a appliance repair business |
|---|---|---|---|
| Smarfle7-day free trial | From $19/mo | The two-visit parts flow is built in, so the return trip is scheduled the moment the part is ordered. Diagnostic fees are handled on the invoice and every client record carries the model and serial number. A missed broken-fridge call is texted back before your competitor rings them. | |
| Orderry | $69+ /mo | Repair-shop oriented software with inventory and workshop features. | Shaped for counter service as much as in-home work. Smarfle is built around the in-home visit, with dispatch, arrival texts, and the two-visit parts flow tied to one job. |
| JobberFull comparison | $35+ /mo | General field-service scheduling with a good mobile app. | The parts-wait return visit is where general tools drop the ball. Smarfle links the part order, the follow-up visit, and one final invoice to a single work order. |
| FieldEdge | Custom quote | Dispatch-heavy FSM sold mainly into HVAC, with an appliance vertical. | Sales-call pricing for a trade full of one-to-three-tech companies. Smarfle publishes its pricing and the trial is self-serve. |
| Housecall ProFull comparison | $59+ /mo | Broad home-services platform, strong consumer booking. | Appliance detail lives in free text. Smarfle keeps brand, model, and serial per machine on the client record so the tech arrives knowing the unit and the likely part. |
Published starting prices as of August 2026. Most vendors bill these rates annually and add per-user or per-route fees; always confirm on the vendor's own pricing page.
What an inefficient appliance repair business looks like
An appliance call is won on the promise of a time and lost on a second trip. Both of those are scheduling problems wearing the costume of a parts problem.
Parts orders and service calls are not connected
When parts are ordered separately from the work order, technicians show up without the right part or the part arrives and nobody knows which job it is for. This creates repeat visits and frustrated clients.
Technician dispatch is slow and error-prone
Assigning service calls over the phone without a clear dispatch system means technicians get double-booked, drive past each other's jobs, or show up at the wrong address.
Customers do not know when their technician is arriving
Clients calling multiple times to check arrival time pulls your dispatcher off the phones and erodes customer confidence. Without a simple way to communicate a time window, complaints go up.
Improve your appliance repair operations
The two-visit parts flow on one job
Appliance repair's defining workflow is diagnose, order the part, come back, and get paid once. General tools scatter that across two tickets and a sticky note. In Smarfle it is one work order that carries the diagnosis, waits for the part, schedules the return visit, and ends in a single invoice.
- Return visits scheduled on the same work order
- Parts tied to the job so arrivals never lose their owner
- One final invoice covering both visits and the part
Diagnostic fees handled the fair way
Every shop has a diagnostic fee policy; few have software that applies it consistently. Smarfle invoices carry the diagnostic as its own line item and credit it against the repair when the customer proceeds, the same way on every job regardless of which technician quotes it.
- Diagnostic fee as a standard line item on every quote
- Credited against the repair when the customer goes ahead
- Consistent pricing across technicians from one price book
Brand, model, and serial on every client
The callback about the same dryer should not start with what model is it again. Custom fields keep brand, model, and serial per machine on the client record, with the full visit history underneath, so the technician arrives knowing the unit, the last fix, and the likely part.
- Machine details in custom fields you define once
- Visit history and photos attached to the client record
- Arrival-window texts that stop the where-are-you calls
Every appliance repair call, handled your way
A call arriving while you are inside a job still gets handled. Text-back replies land as leads and the AI can book directly. Both are logged against the customer before you look at them.
Plain forwarding
$0.04/min
Just rings your phone. Every call logged as answered or missed.
Forward with call tracking
$0.10/min
Rings your phone. Recorded, transcribed, summarized, and logged to the customer record.
Busy message + text-back
~$0.05/call
Plays your message, hangs up, and texts the caller. Replies land in your Inbox as leads.
AI receptionist
$0.25/min
The AI answers, qualifies the caller, and books the job. Great after hours if you want it.
Spam screening is included in every mode
Turn it on and unknown callers hear one sentence and press a key before the call connects. Dialer software does not press keys, so it never reaches you. How screening works
- Your customers skip it. Known clients and callers on mobile numbers are never screened.
- You are not billed for it. Screened, silent, and blocked calls cost nothing.
- One blocklist. Block a number once and it stops calling and texting.
Curious how the AI option sounds? Call (866) 355-9645 and try booking a consultation with it.
How an appliance repair job flows through Smarfle
The part, the trip, and the payment all connect. Here is the path from the first call to a working appliance and a settled invoice.
- 1
Service call lands urgently
Urgent calls are logged with the brand, model, and symptoms captured. A fridge out or a washer leaking becomes a client record before anyone calls back.
- 2
Office dispatches same-day if possible
Calendar shows tech availability and parts inventory. The work order captures the appliance details through custom fields you define.
- 3
Tech rolls with parts on the truck
Route optimization clusters nearby calls. Tech sees model, prior service, and inventory parts available before leaving the shop.
- 4
Diagnosis + repair logged
Tech logs diagnostic codes, parts used (drawn from inventory), time tracking, and photos of the part replaced. Job checklist enforces test cycle and cleanup.
- 5
Invoice on completion + follow-up reminder
Auto-invoice from line items, Stripe payment link, review request, and maintenance reminders for the follow-up check after the repair.
Same flow for every appliance repair business, only the terminology and details change.
Where Smarfle fits an appliance repair business
It depends on whether parts and return visits are part of your week. If they are, this fits at any number of vans.
We built this for you if...
Tap the ones that resonate
This probably isn't for you if...
And that's okay
Everything Smarfle does for an appliance repair business
You need the van at the door, the invoice paid, and the phone ringing tomorrow. Everything below does one of those three.
Technician dispatch calendar
Assign service calls from a visual calendar with time windows and addresses. Technicians see their schedule and navigate between jobs with one tap.
Appliance detail notes
Log make, model, serial number, and fault codes in each work order. Technicians arrive with everything they need to close the repair in one visit.
Parts tracking per job
Log required parts in the work order with order status. When the part arrives, schedule the follow-up visit without losing track of which client is waiting.
Appliance repair software beyond the service call
Nobody can tell you today what a dryer repair actually took in labor. The minutes sit on a paper ticket or in the technician's head, which is the same as not having them. Logged against the job with the technician's rate attached, they become something you can price from. The model paperwork and the shop number that has to ring stay on the record beside them.
Minutes, paperwork and outbound texts are the parts of an appliance shop nobody bills for, so they should cost you nothing to run.
Minutes on the repair, priced by tech
Every repair order holds entries in minutes, each marked billable or not, and the hourly rate on a technician profile does the arithmetic. Close the call and an entry appears by itself, ready to carry into the bill for that order.
Nameplate photos kept with the customer
A photograph of the data plate, the spec sheet and the warranty paper go into folders on that household, out of sight until you release something. The next technician sent to the address finds the model details already there, and a released file opens on a signed link capped at 25 MB.
A second shop without a second system
Open across town and that shop gets its own technicians, its own booking grid and its own number for customers to ring. A picker at the top cuts the screen to one of them, so two service areas never land in the same day view.
One text to lapsed appliance customers
Warranty work and one off repairs both leave you with numbers you never use again, so the audience builder narrows them down by tag, status and service area. You see the recipient list first, then it all leaves in a single batch and each message reports whether it arrived.
Get more customers for your appliance repair business
Appliance repair lead generation
Most appliance calls are won by whoever can say a time today. Smarfle sends you the request with the appliance and the problem already described, so you know whether it is worth the trip before you dial. Leads you pass cost nothing.
Flat pricing per accepted lead
Appliance Repair leads run about $25 each. You see the job and the ZIP first, then accept or pass free. No monthly lead budget, no bidding wars.
When leads start
We expand the directory around every business that joins, and Google needs time to rank new pages, so plan for up to two months before leads ramp up. You pay per lead, never for waiting. A Google Business Profile with real reviews brings them sooner.
Requests arrive pre-qualified
Every quote request already answers which appliance and how old is the appliance, so your callback quotes instead of interviews.
Fair by design
Your existing customers and repeat requests are always free, and a bad lead can be disputed with a refund to your wallet.
Questions appliance shops ask on the demo call
Related industries
Other trades using Smarfle to run their book of business.
Switching to Smarfle from other appliance repair software?
Households on your customer list arrive with their appliance makes and serial numbers intact, because we shape your export into the import file and load it rather than leaving that keying to you. Each technician is then given a login under their own name by our US staff.
Why businesses stay
Who you are buying from
We answer requests the same day. If your business needs a new feature, or an existing one changed, it gets built fast, often by the next day. Ihor Lavrenenko puts his name on this product: he has helped hundreds of local businesses grow, and Smarfle is how that experience shows up in your operation every morning.
Ready to run your appliance repair business from one place?
Join service businesses that book more jobs, get paid faster, and grow their reputation with Smarfle.
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