Dispatch Faster, Fix More Appliances, and Get Paid the Same Day
Track every service call from first phone contact through parts arrival and final repair so nothing falls through the cracks.
22
8
61
$31,400
Beverly Tran
Refrigerator Compressor Repair
Greg and Mia Hollister
Washer Drum Replacement
North Shore Bistro
Commercial Dishwasher Service
Where appliance repair businesses lose time and money
The day-to-day friction every appliance repair owner recognizes.
Parts Orders and Service Calls Are Not Connected
When parts are ordered separately from the work order, technicians show up without the right part or the part arrives and nobody knows which job it is for. This creates repeat visits and frustrated clients.
Technician Dispatch Is Slow and Error-Prone
Assigning service calls over the phone without a clear dispatch system means technicians get double-booked, drive past each other's jobs, or show up at the wrong address.
Customers Do Not Know When Their Technician Is Arriving
Clients calling multiple times to check arrival time pulls your dispatcher off the phones and erodes customer confidence. Without a simple way to communicate a time window, complaints go up.
Built for appliance repair businesses
Not a generic CRM. Every feature is tailored to how appliance repair companies actually work.
Service Call Work Orders with Appliance Details
Log the appliance make, model, serial number, and reported problem in each work order. Technicians have all the information they need before they arrive, reducing the back-and-forth.
Parts Notes Attached to Each Job
Log required parts directly in the work order notes along with order status. When the part arrives, update the note and schedule the follow-up visit without losing track of which client is waiting.
Technician Dispatch via Scheduling Calendar
Assign service calls to technicians from a visual calendar. Add time windows and addresses so technicians can navigate between jobs efficiently with one tap.
SMS Appointment Confirmations
Send an SMS to each client confirming the technician's name and arrival window. Clients stay informed and stop calling, freeing up your front-of-house staff for more important work.
Same-Day Invoicing and Payment
Technicians mark the job complete and trigger an invoice from their phone before they leave the driveway. Clients can pay immediately by card or bank transfer with a payment link.
Purpose-built appliance repair dispatch, scheduling, and invoicing software
Three workflows every appliance repair business lives or dies by. Smarfle ships them in one CRM so you stop stitching tools together.
Appliance Repair dispatch software
Route the right appliance repair tech to the right job. Live map, drag-to-reassign dispatch board, and Google Directions optimization cut drive time across your whole fleet.
Appliance Repair scheduling software
Book recurring visits, one-off jobs, and appointments on a shared calendar. Technician colors, week/month toggle, and auto-generation of recurring work orders keep the schedule tight.
Appliance Repair invoicing software
Generate invoices from completed appliance repair jobs in one click. Billable hours and parts pre-fill as line items, Stripe payment links included, overdue reminders go out automatically.
Is Smarfle the right fit for your appliance repair business?
We built this for a specific type of business owner. Tap each one that sounds like you.
We built this for you if...
Tap the ones that resonate
This probably isn't for you if...
And that's okay
First-Call Resolution Starts with the Right Information
Appliance repair companies lose money on return visits caused by missing parts or incomplete diagnostics. Smarfle keeps every job detail, appliance spec, and parts note in one record so your technicians arrive prepared and can close the repair in a single visit.
Everything your appliance repair business needs
Three ways Smarfle transforms how you operate, get paid, and grow.
Technician Dispatch Calendar
Assign service calls from a visual calendar with time windows and addresses. Technicians see their schedule and navigate between jobs with one tap.
Appliance Detail Notes
Log make, model, serial number, and fault codes in each work order. Technicians arrive with everything they need to close the repair in one visit.
Parts Tracking Per Job
Log required parts in the work order with order status. When the part arrives, schedule the follow-up visit without losing track of which client is waiting.
How an appliance repair job flows through Smarfle
From the first 'fridge is dead' call to a paid invoice — same-day service, fully tracked.
- 1
Service call lands urgently
AI receptionist takes the urgent calls (fridge out, washer leaking) and captures the brand, model, and symptoms.
- 2
Office dispatches same-day if possible
Calendar shows tech availability and parts inventory. Work order captures appliance details and warranty status via custom fields.
- 3
Tech rolls with parts on the truck
Route optimization clusters nearby calls. Tech sees model, prior service, and inventory parts available before leaving the shop.
- 4
Diagnosis + repair logged
Tech logs diagnostic codes, parts used (drawn from inventory), time tracking, and photos of the part replaced. Job checklist enforces test cycle and cleanup.
- 5
Invoice on completion + warranty reminder
Auto-invoice from line items, Stripe payment link, review request, and maintenance reminders for the labor warranty period.
Same flow for every appliance repair business — only the terminology and details change.
Stop losing appliance calls when families are panicking
Fridge dies on Sunday with $400 of groceries inside. Washer leaks the day before vacation. Customers don't shop — they call until someone says 'we can come today'.
How AI Receptionist works- Refrigerator failures with food on the line
- Washer / dryer breakdowns mid-laundry day
- Oven failures the week of a holiday
- Commercial restaurant calls where downtime = revenue lost
- AI books a same-day slot or first-thing-tomorrow if you're booked
Always on. Never misses an after-hours appliance repair call.
Plans that grow with your appliance repair business
All plans include a 7-day free trial. No credit card required.
Starter
Solo operators & small teams
- Up to 3 users (1 owner + 2 techs)
- Up to 100 clients
- 1 GB storage
- Unlimited work orders & invoices
- Client portal
- Scheduling calendar
- Reports & analytics
- Review requests
- Voice AI receptionist (usage-based)
Professional
Growing service businesses
- Up to 10 users
- Up to 500 clients
- 3 branch locations
- 5 GB storage
- Everything in Starter
- AI email & SMS drafts
- GMB rank tracking
- Voice AI receptionist (usage-based)
Business
Multi-location operations
- Up to 30 users
- Up to 1,000 clients
- 10 branch locations
- 20 GB storage
- Everything in Professional
- Priority support
- Voice AI receptionist (usage-based)
SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →
Appliance Repair CRM questions
Ready to run your appliance repair business from one place?
Join service businesses that book more jobs, get paid faster, and grow their reputation with Smarfle.
7 days free · No credit card · Cancel anytime