Arrival windows and return visits
Appliance repair scheduling software
Appliance repair scheduling software for diagnostic calls that turn into second visits. Customers book a morning or afternoon window online, the return trip is set once the part arrives, and the homeowner is reminded ahead of every visit.
A short tour of the screens this page describes. It is filmed with our demo pest control company, and every trade runs on the same screens.
- From $19/month
- 14-day free trial
- Same-day US support
“We run every customer conversation through Smarfle. Texts, emails and reminders are in one place, our customers love paying with Apple Pay, and when we are busy or closed the text bot answers new leads for us.”
Get the appliance repair app
Morning or afternoon windows
Most homeowners just want to know whether to be home in the morning or the afternoon. Your booking page offers open times and lets them state a time-of-day preference, and the questions you add, such as brand, model and error code, arrive with the request.
Online bookingThe second visit for parts
When the control board is on order, the diagnostic call closes and a follow-up visit is booked for the day the part lands, with the same customer, address and appliance attached.
Job managementApprove before it lands
Online bookings arrive as requests by default, so you confirm the time and assign the technician who knows that brand before the customer gets their confirmation.
Calendar schedulingReminders and reschedules
Customers get two reminders, one the day before after 4 p.m. and one that morning, by text or email. Drag a call to a new time and they are told about the change automatically.
Automatic textsWarranty company calls
Dispatches from a home warranty company go on the calendar like any call, with the authorization number in the notes so the technician has it at the door.
Customer recordsAppliance repair scheduling software at a glance
What it does
- Online booking with time-of-day preferenceMorning or afternoon
- Booking requests you approveOr confirm instantly
- Return visits for partsSame customer and appliance
- Two reminders per visitDay before and day of
What it doesn't do
- Customer picks the technicianYou assign after booking
- Two online bookings at onceOne per slot per location
- Parts arrival trackingAdd the ETA to notes
- Warranty portal dispatch importEnter the call yourself
Smarfle vs Workiz for appliance repair
| Smarfle | Workiz | |
|---|---|---|
| Entry plan | Solo $19, 1 user | Per user, phone included |
| Mid plan | Starter $99, 5 users | Per user plus Genius AI |
| Job scheduling and dispatch | Yes | Yes |
| Equipment or unit records per customer | Yes | Limited |
| Answers your phone without a paid add-on | Yes | No |
Appliance repair scheduling pricing
Every plan includes online booking and the calendar; each reminder text draws 3 cents from the wallet.
Starter
Small teams adding tools and growth
$99/mo
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
Most Popular
Professional
Growing service businesses
$199/mo
- Up to 10 users
- Up to 5,000 clients
SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →
What repair shops ask about arrival windows
Is there appliance repair scheduling software with online booking?
Can customers choose a morning or afternoon window?
How do I book the return visit after ordering a part?
Can customers pick their technician?
Does it remind customers before the visit?
What happens when I move a call?
Can missed calls become bookings?
Will calls show on my Google Calendar?
More appliance repair software
Scheduling for similar trades
Try appliance repair scheduling software free
14 days with every feature on your real appliance repair work. No credit card.