Keep Customers in the Loop with Automated Texts
Send appointment reminders, job status updates, and invoice notifications automatically. Two-way SMS lets customers reply directly. Includes a dedicated business phone number and full opt-out compliance.
The Problem
No-shows and missed appointments cost service businesses thousands in lost revenue. Manual reminder calls eat up hours that should be spent on billable work.
No-Shows Drain Your Schedule
Without automated reminders, appointment no-show rates climb to 20-30%. Each missed appointment is a time slot you could have filled with a paying customer, and that revenue is gone for good.
Manual Follow-Ups Take Too Long
Calling or texting each customer individually to confirm appointments, share updates, or send payment reminders eats up 5 to 10 hours per week. That is time your team should spend on actual service work.
Customers Expect Instant Communication
Modern customers expect real-time updates about their service appointments. When they do not hear from you, they assume you forgot and start looking at competitors who communicate better.
How It Works
Get Your Business Phone Number
Search by area code and provision a dedicated phone number for your business in seconds. All outbound texts come from this number, and customers can reply directly to it.
Enable Notification Triggers
Turn on automatic SMS for the events that matter: job scheduled, technician en route, job completed, invoice sent, and payment received. Each trigger sends a clear, professional message to the customer.
Customers Receive and Reply
Texts are delivered instantly through Twilio's reliable network. Customers can reply with questions or confirmations. Inbound messages appear in your CRM with the full conversation thread.
Track Delivery and Engagement
Every message is logged with delivery status, timestamp, and any replies. Your SMS dashboard shows usage, delivery rates, and costs so you always know what you are spending.
Key Capabilities
Appointment Reminders
Automatic text messages go out when a job is scheduled, giving customers the date, time, and service details. Reduce no-shows by up to 40% without lifting a finger.
Job Status Updates
Customers receive real-time texts when their technician is en route, when the job starts, and when it is marked complete. No more calling to ask for updates.
Invoice and Payment Notifications
When you send an invoice, the customer gets a text with the amount due. When payment is received, they get a confirmation. Clean, professional communication at every billing touchpoint.
Two-Way Messaging
Customers can reply to any text message, and their responses appear in your CRM under the right client record. Have quick conversations without switching to a separate messaging app.
STOP/START Opt-Out Compliance
Built-in opt-out handling automatically processes STOP and START keywords. Customers who opt out stop receiving messages immediately. Full compliance with TCPA and carrier requirements.
Dedicated Phone Number
Provision a local phone number in your area code. All business texts come from one consistent number that customers recognize and trust. Numbers cost $10.00 per month.
See It in Action
See how your SMS dashboard tracks every outbound notification, inbound reply, and delivery status across all your customer conversations.
Sent Today
Delivered
Replies
Maria Gonzalez
Appointment reminder for tomorrow at 9:00 AM
Tom Richardson
Invoice #1042 sent, $385.00 due in 15 days
Angela Foster
Replied: 'Sounds good, see you then!'
David Nguyen
Payment confirmation for $220.00 received
Frequently Asked Questions
In your SMS settings, search for available numbers by area code and provision one with a single click. The number is active immediately and costs $10.00 per month. All outbound texts are sent from this number.
Yes. Two-way SMS is built in. When a customer replies to any automated message, their response appears in your CRM under their client record. You can view the full conversation thread and reply from the platform.
The system automatically processes opt-out requests. Customers who text STOP are immediately removed from all future SMS notifications. They can text START at any time to re-subscribe. This is fully TCPA compliant.
Outbound messages cost $0.05 each and inbound messages cost $0.03 each. There are no monthly minimums or bundles. You only pay for what you send and receive, plus $10.00 per month for your dedicated phone number.
Pricing
Available on Every Plan
Automated SMS is available on Starter, Professional, and Business plans. Outbound texts cost $0.05 each, inbound texts cost $0.03 each, and a dedicated phone number costs $10.00 per month.
$0.05/outbound, $0.03/inbound
View all plansRelated Features
Automated Email Notifications
Combine SMS with email notifications to reach customers on their preferred channel with consistent, professional messaging.
Learn moreAI Call Receptionist
Add voice AI to handle inbound calls while SMS covers outbound notifications. Together they create a complete communication system.
Learn moreClient Management
SMS messages are tied to client records automatically, giving you a full communication history alongside job and invoice data.
Learn moreReady to try Automated SMS Notifications?
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