SMS reminder software
Send appointment reminders, job status updates, and invoice notifications automatically. Two-way SMS lets customers reply directly. Includes a dedicated business phone number and full opt-out compliance.
A short tour of the screens this page describes. It is filmed with our demo pest control company, and every trade runs on the same screens.
- Live in 5 minutes
- No setup fee
- No long-term contract
“We run every customer conversation through Smarfle. Texts, emails and reminders are in one place, our customers love paying with Apple Pay, and when we are busy or closed the text bot answers new leads for us.”
The text-message gap
No-shows and missed appointments cost service businesses thousands in lost revenue. Manual reminder calls eat up hours that should be spent on billable work.
No-Shows Drain Your Schedule
Without automated reminders, people forget, and a forgotten appointment is a time slot you could have filled with a paying customer, and that revenue is gone for good.
Manual Follow-Ups Take Too Long
Calling or texting each customer individually to confirm appointments, share updates, or send payment reminders eats up 5 to 10 hours per week. That is time your team should spend on actual service work.
Customers Expect Instant Communication
Modern customers expect real-time updates about their service appointments. When they do not hear from you, they assume you forgot and start looking at competitors who communicate better.
From trigger event to delivered text
- 1
Get Your Business Phone Number
Search by area code and provision a dedicated phone number for your business in seconds. All outbound texts come from this number, and customers can reply directly to it.
- 2
Enable Notification Triggers
Turn on automatic SMS for the events that matter: job scheduled, technician en route, job completed, invoice sent, and payment received. Each trigger sends a clear, professional message to the customer.
- 3
Customers Receive and Reply
Texts are delivered instantly through Twilio's reliable network. Customers can reply with questions or confirmations. Inbound messages appear in your CRM with the full conversation thread.
- 4
Track Delivery and Engagement
Every message is logged with delivery status, timestamp, and any replies. Your SMS dashboard shows usage, delivery rates, and costs so you always know what you are spending.
Triggers, delivery, and compliance
Appointment Reminders
Automatic text messages go out when a job is scheduled, giving customers the date, time, and service details, without anyone in the office sending it.
Job Status Updates
Customers receive real-time texts when their technician is en route, when the job starts, and when it is marked complete. No more calling to ask for updates.
Invoice and Payment Notifications
When you send an invoice, the customer gets a text with the amount due. When payment is received, they get a confirmation. Clean, professional communication at every billing touchpoint.
Two-Way Messaging
Customers can reply to any text message, and their responses appear in your CRM under the right client record. Have quick conversations without switching to a separate messaging app.
STOP/START Opt-Out Compliance
Built-in opt-out handling automatically processes STOP and START keywords. Customers who opt out stop receiving messages immediately. Full compliance with TCPA and carrier requirements.
Dedicated Phone Number
Provision a local phone number in your area code. All business texts come from one consistent number that customers recognize and trust. Numbers cost $5.00 per month.
Trades where a text saves the job
The service businesses that get the most out of this feature, and the specific way each one uses it.
Before and after Automated SMS Notifications
Without it
With Smarfle
Staff calls every customer to confirm appointments
SMS auto-sends 24h before, no staff time
A text only works if somebody remembers to send it
Triggered by the job itself, not by a person
Customers ghost because they forgot the appointment
No-shows drop sharply with one reminder text
Compliance is a guessing game
Built-in STOP/HELP handling and per-recipient consent tracking
Sample auto-SMS sequence
What an HVAC customer receives across one job.
Day before, 4 PM
Acme HVAC: Reminder, your AC tune-up is scheduled tomorrow between 9-11 AM. Reply C to confirm or R to reschedule. Reply STOP to opt out.
Day of, tech departing
Acme HVAC: Mike is on his way to your house. ETA 15 minutes. Reply STOP to opt out.
After service
Acme HVAC: Your tune-up is complete. Invoice ready in your portal: smarfle.com/p/acme-hvac/invoices/1284. Reply STOP to opt out.
One job, three texts
See how your SMS dashboard tracks every outbound notification, inbound reply, and delivery status across all your customer conversations.
24
Sent Today
23
Delivered
7
Replies
- Delivered
Maria Gonzalez
Appointment reminder for tomorrow at 9:00 AM
- Delivered
Tom Richardson
Invoice #1042 sent, $385.00 due in 15 days
- Reply
Angela Foster
Replied: 'Sounds good, see you then!'
- Delivered
David Nguyen
Payment confirmation for $220.00 received
Common SMS questions
How do I get a phone number for sending texts?
Can customers reply to automated texts?
What happens if a customer texts STOP?
How much does SMS cost?
What a reminder costs to send
All Tiers
Available on Every Plan
Automated SMS is available on every plan, including Solo. Outbound and inbound texts both cost $0.03 each, and a dedicated phone number costs $5.00 per month.
$0.03/SMS flat
View all plansWhat the texts are about
Smarfle against a standalone SMS tool
See how Smarfle's approach compares with the tools businesses commonly evaluate alongside us.
Ready to try Automated SMS Notifications?
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