Brand skills and same-day calls
Appliance repair dispatch software
Appliance repair dispatch software for shops where not every technician fixes every brand. Calls land on the board, skill tags flag who is certified for Sub-Zero or sealed systems, and the routes page orders each truck's stops so parts calls and diagnostics fit the same day.
A short tour of the screens this page describes. It is filmed with our demo pest control company, and every trade runs on the same screens.
- From $19/month
- 14-day free trial
- Same-day US support
“We run every customer conversation through Smarfle. Texts, emails and reminders are in one place, our customers love paying with Apple Pay, and when we are busy or closed the text bot answers new leads for us.”
Get the appliance repair app
The day on one board
Each technician has a column of today's calls, and new bookings wait in Unassigned. Drag a refrigerator call to whoever has a gap, and flip to the status view when you want on-the-way, under-way and finished calls grouped.
Dispatch boardWho can fix which brand
Tag technicians with skills such as sealed system, EPA 608 or a manufacturer certification, and require them on services. Assigning someone without the tag shows a warning before it sticks.
Team and skillsRoutes by distance
The routes page shows each truck's stops on a map with drive times. Build Route fills open time with waiting calls by distance, and the day's route can be texted to the technician.
Route optimizationParts calls back on the board
When the part arrives, the return visit is assigned to whoever diagnosed it, so the customer sees the same face.
Job managementStatus from the driveway
Technicians tap On my way, which texts the homeowner, then Arrived, Start and Complete, and Running late warns the office when a repair runs over.
Mobile app for the fieldAppliance repair dispatching software features
What it does
- Drag and drop dispatch boardTechnician and status views
- Brand and certification skill tagsWarning on mismatch
- Route builder by distanceFills open time
- On-my-way textsFrom the technician's phone
What it doesn't do
- Automatic dispatch by skillPrefers qualified on auto-assign
- Live GPS trackingStatuses come from taps
- Warranty company dispatch feedsEnter calls yourself
- Parts arrival triggersBook the return visit
Smarfle vs Workiz for appliance dispatch
| Smarfle | Workiz | |
|---|---|---|
| Entry plan | Solo $19, 1 user | Per user, phone included |
| Mid plan | Starter $99, 5 users | Per user plus Genius AI |
| Job scheduling and dispatch | Yes | Yes |
| Equipment or unit records per customer | Yes | Limited |
| Answers your phone without a paid add-on | Yes | No |
Appliance repair dispatch pricing
The board, skills and routes are on every plan; each technician needs a login, and texting a route uses 3 cents.
Starter
Small teams adding tools and growth
$99/mo
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
Most Popular
Professional
Growing service businesses
$199/mo
- Up to 10 users
- Up to 5,000 clients
SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →
What repair shops ask about dispatching
Is there appliance repair dispatch software for small shops?
Can I keep a Sub-Zero call with a certified tech?
Does it assign calls automatically?
Can I see where trucks are?
Can the route be optimized?
Is the customer told when the tech is on the way?
Can technicians see only their own calls?
How do return visits for parts work?
More appliance repair software
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14 days with every feature on your real appliance repair work. No credit card.