Appliance repair dispatch software
The compressor your technician needs is sitting in the other van and nobody finds out until the kitchen is already apart. Smarfle shows what each van is carrying before the job is assigned, and dates the return trip from the customer's counter rather than from a callback.
7 days free · No credit card · Built in Florida
Service call · 123 Oak St
Install · 451 Maple Dr
Repair · 88 Pine Ave
Service · 22 Birch Ln
Tune-up · 17 Cedar Ct
Real Smarfle UI · Live data from your appliance repair CRM
Why generic dispatch software fails appliance repair owners
Generic dispatch tools weren’t built for appliance repair. Smarfle was.
Generic dispatch software
What everyone else gives you
- Whether the part is even in stock is a phone call
- The second call of the day is chosen at the first one
- A technician arrives without the model number
- The office is told the repair is done that evening
Smarfle for appliance repair
Built for your actual workflow
- Stock levels are on screen before anybody is sent
- The whole day is sequenced before the van leaves
- The appliance details are on the job on their phone
- Completion is recorded at the kitchen counter
How appliance repair dispatch works in Smarfle
From the first touch to the closed loop. No missing pieces.
- 1
Before assignment, the shelf is checked
Whether the part exists at all is settled at the desk, so nobody is dispatched to a job that cannot be finished today.
- 2
Eight o'clock, the day is sequenced
The calls are ordered so the second one is not across the metro from the first.
- 3
At the kitchen, the model is on screen
Make, model and the fault the customer described are open before the machine comes apart.
- 4
Midday, a repair needs a part nobody has
It is raised on site and the return visit is placed while the customer is standing there.
- 5
Before leaving, the job closes
Completion and photographs are recorded at the counter rather than that evening.
Where appliance repair dispatch breaks down
The friction every appliance repair owner recognizes.
The part is in the other van
Nobody knows what each technician is carrying, so a job gets assigned to somebody who cannot finish it.
The day is planned one visit at a time
Nobody looks further ahead than the job in front of them, which is how a van ends up doubling back across town.
The model number is found on arrival
What the customer said on the phone never reached the technician, so diagnosis starts from scratch.
The part is in another van
Two technicians are out and the compressor the first one needs is sitting in the second one's van. Nobody knows until the customer's kitchen is already apart. Across sixty repairs a month that is a handful of return trips that were avoidable.
2
Technicians
60
Repairs a month
Avoidable
Return trips
Based on typical appliance repair operations. Your numbers may vary.
Features powering appliance repair dispatch
Each one a deep-dive in its own right.
Stock levels are known before dispatch
What the business holds is on screen when the job is assigned, so a part that has run out is a problem you find at the desk rather than in a customer's kitchen.
Learn moreThe board sequences the whole day
Every call sits in order with its status, so the second visit is not decided at the first one.
Learn moreModel and fault detail open on site
Make, model and what the customer described are on the job before the technician reaches the kitchen.
Learn moreCompletion is recorded at the counter
The repair closes out in the field with photographs, rather than being reported that evening.
Learn moreAppliance repair dispatch software questions
Moving your appliance repair dispatch software off another tool?
Most appliance repair businesses arrive at Smarfle from one of the tools below. See a side-by-side comparison.
Other appliance repair tools
Smarfle ships dispatch software alongside the rest of your CRM.
Full appliance repair CRM
The complete platform with everything else.
Appliance repair scheduling software
Same appliance repair CRM, focused on scheduling.
Appliance repair billing software
Same appliance repair CRM, focused on billing.
Appliance repair invoicing software
Same appliance repair CRM, focused on invoicing.
Dispatch software for other industries
Same dispatch engine, tuned for each vertical.
Try appliance repair dispatch software free
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