Brand skills and same-day calls

Appliance repair dispatch software

Appliance repair dispatch software for shops where not every technician fixes every brand. Calls land on the board, skill tags flag who is certified for Sub-Zero or sealed systems, and the routes page orders each truck's stops so parts calls and diagnostics fit the same day.

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14 days free · No credit card · Built in Florida

Appliance repair dispatch board in Smarfle, technician columns with each call's time, address and length — Technician columns on the board, captured from an HVAC company's day.

The day on one board

Each technician has a column of today's calls, and new bookings wait in Unassigned. Drag a refrigerator call to whoever has a gap, and flip to the status view when you want on-the-way, under-way and finished calls grouped.

Dispatch board

Who can fix which brand

Tag technicians with skills such as sealed system, EPA 608 or a manufacturer certification, and require them on services. Assigning someone without the tag shows a warning before it sticks.

Team and skills

Routes by distance

The routes page shows each truck's stops on a map with drive times. Build Route fills open time with waiting calls by distance, and the day's route can be texted to the technician.

Route optimization

Parts calls back on the board

When the part arrives, the return visit is assigned to whoever diagnosed it, so the customer sees the same face.

Job management

Status from the driveway

Technicians tap On my way, which texts the homeowner, then Arrived, Start and Complete, and Running late warns the office when a repair runs over.

Mobile app for the field

Appliance repair dispatch features

What it does

Drag and drop dispatch boardTechnician and status views
Brand and certification skill tagsWarning on mismatch
Route builder by distanceFills open time
On-my-way textsFrom the technician's phone

What it doesn't do

Automatic dispatch by skillPrefers qualified on auto-assign
Live GPS trackingStatuses come from taps
Warranty company dispatch feedsEnter calls yourself
Parts arrival triggersBook the return visit

Smarfle vs Workiz for appliance dispatch

	Smarfle	Workiz
Entry plan	Solo $19, 1 user	Per user, phone included
Mid plan	Starter $99, 5 users	Per user plus Genius AI
Job scheduling and dispatch	Yes	Yes
Equipment or unit records per customer	Yes	Limited
Answers your phone without a paid add-on	Yes	No