Emergencies, drains and licensed work

Plumbing dispatch software

Plumbing dispatch software for a board that changes every hour. A burst pipe jumps into the column of whoever can get there, gas line and backflow work stays with plumbers holding those licenses, and drain cleaning stops are routed so the jetter truck is not crossing town.

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Plumbing dispatch view in Smarfle, calls stacked under each plumber with times and addresses
A plumbing board would look like this one from an HVAC company.

Emergencies moved first

Add the flooded basement, drop it on the plumber with the next gap, and move the routine faucet call they had with a notice to that homeowner.

Dispatch board

Gas and backflow licenses

Tag plumbers with gas fitting, backflow testing or medical gas certifications, and make them required on those services, which flags any apprentice sent alone.

Team and skills

Drain routes

The drain technician's stops are sequenced by drive time, and a text of the stop list reaches them before they leave the shop.

Route optimization

The water heater on file

Link the call to the customer's water heater, and the plumber sees the model, age and warranty before reaching the garage.

Customer records

From the crawl space

From the phone, plumbers mark each stage of the call, add camera inspection photos, and flag Running late when a job grows.

Mobile app for the field

Plumbing dispatch features

What it does

  • Emergency reassignment by dragBumped customer notified
  • Gas and backflow license tagsWarning on mismatch
  • Texted drain routesDrive-time order
  • Water heater details on the callModel and warranty

What it doesn't do

  • Emergency auto dispatchPlace calls yourself
  • Jetter and camera equipment bookingNote it on the job
  • Plumber and helper pairsOne assignee per job
  • GPS truck trackingStatus taps instead

Smarfle vs ServiceTitan for plumbing dispatch

SmarfleServiceTitan
Entry planSolo $19, 1 userFrom around $398 per user
Mid planStarter $99, 5 usersQuoted, plus modules
Job scheduling and dispatch Yes Yes
Unlimited users on one plan No No
Prices published on the website Yes No
Full Smarfle vs ServiceTitan comparison Smarfle vs Housecall ProSmarfle vs Workiz

Plumbing dispatch pricing

Dispatch board, license tags and drain routes are standard on all plans; a texted route uses 3 cents.

Solo

Sole operators getting started

$19/mo
  • 1 user
  • Up to 500 clients
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Starter

Small teams adding tools and growth

$99/mo
  • Up to 5 users (1 owner + 4 techs)
  • Up to 2,000 clients
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Most Popular

Professional

Growing service businesses

$199/mo
  • Up to 10 users
  • Up to 5,000 clients
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Business

Multi-location operations

$349/mo
  • Up to 30 users
  • Up to 10,000 clients
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SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →

Plumbing dispatch questions

Yes. An emergency can be slotted onto a free plumber's column, and displaced customers are notified.
Yes. Require the gas tag on those services.
No. You decide who takes each emergency.
No. Note the equipment on the job.
Calls have a single assignee, so the helper gets a job of their own.
Yes. The routes page sends it for 3 cents.
Yes, when the call is linked to it.
No. Plumbers tap statuses as they work.

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