Emergencies, drains and licensed work
Plumbing dispatch software
Plumbing dispatch software for a board that changes every hour. A burst pipe jumps into the column of whoever can get there, gas line and backflow work stays with plumbers holding those licenses, and drain cleaning stops are routed so the jetter truck is not crossing town.
A short tour of the screens this page describes. It is filmed with our demo pest control company, and every trade runs on the same screens.
- From $19/month
- 14-day free trial
- Same-day US support
“We run every customer conversation through Smarfle. Texts, emails and reminders are in one place, our customers love paying with Apple Pay, and when we are busy or closed the text bot answers new leads for us.”
Emergencies moved first
Add the flooded basement, drop it on the plumber with the next gap, and move the routine faucet call they had with a notice to that homeowner.
Dispatch boardGas and backflow licenses
Tag plumbers with gas fitting, backflow testing or medical gas certifications, and make them required on those services, which flags any apprentice sent alone.
Team and skillsDrain routes
The drain technician's stops are sequenced by drive time, and a text of the stop list reaches them before they leave the shop.
Route optimizationThe water heater on file
Link the call to the customer's water heater, and the plumber sees the model, age and warranty before reaching the garage.
Customer recordsFrom the crawl space
From the phone, plumbers mark each stage of the call, add camera inspection photos, and flag Running late when a job grows.
Mobile app for the fieldInside the plumbing dispatch software
What it does
- Emergency reassignment by dragBumped customer notified
- Gas and backflow license tagsWarning on mismatch
- Texted drain routesDrive-time order
- Water heater details on the callModel and warranty
What it doesn't do
- Emergency auto dispatchPlace calls yourself
- Jetter and camera equipment bookingNote it on the job
- Plumber and helper pairsOne assignee per job
- GPS truck trackingStatus taps instead
Smarfle vs ServiceTitan for plumbing dispatch
| Smarfle | ServiceTitan | |
|---|---|---|
| Entry plan | Solo $19, 1 user | From around $398 per user |
| Mid plan | Starter $99, 5 users | Quoted, plus modules |
| Job scheduling and dispatch | Yes | Yes |
| Unlimited users on one plan | No | No |
| Prices published on the website | Yes | No |
Plumbing dispatch pricing
Dispatch board, license tags and drain routes are standard on all plans; a texted route uses 3 cents.
Starter
Small teams adding tools and growth
$99/mo
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
Most Popular
Professional
Growing service businesses
$199/mo
- Up to 10 users
- Up to 5,000 clients
SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →
Questions plumbers ask about emergency dispatch
Is there plumbing dispatch software for emergency calls?
Can gas work go only to licensed plumbers?
Does it dispatch emergencies on its own?
Can I book the jetter truck?
Can a plumber and helper share a call?
Can I text a drain tech the route?
Do plumbers see the water heater before arriving?
Can I see trucks live?
Try plumbing dispatch software free
14 days with every feature on your real plumbing work. No credit card.