Plumbing Dispatch Software
Plumbing dispatch handles the urgency spread: midnight burst-pipe emergencies, daytime water heater installs, scheduled drain cleanings. Smarfle's drag-to-reassign Kanban + AI Receptionist for after-hours + per-truck tool inventory mean the right plumber gets to the right job with the right gear. Without you sleeping with your phone on the nightstand.
7 days free · No credit card · Built in Florida
Service call · 123 Oak St
Install · 451 Maple Dr
Repair · 88 Pine Ave
Service · 22 Birch Ln
Tune-up · 17 Cedar Ct
Real Smarfle UI · Live data from your plumbing CRM
Why generic dispatch software fails plumbing owners
Generic dispatch tools weren’t built for plumbing. Smarfle was.
Generic dispatch software
What everyone else gives you
- Generic dispatchers go to voicemail after-hours: customer calls competitor
- FieldEdge / Housecall Pro don't tag trucks by specialty tools
- Service + install run on the same calendar with no role-based filtering
- Route optimization is manual map juggling or a separate paid tool
- Mobile field experience is read-only: paper schedule from morning
Smarfle for Plumbing
Built for your actual workflow
- AI Receptionist takes the 2am call, qualifies emergency, books on-call plumber, SMSes them the address + customer phone
- Per-truck tool inventory: drain camera, hydro-jetter, jackhammer. Dispatch warns if a drain cam call routes to wrong truck
- Each tech tagged with role. Service emergencies don't route to install-tied crews by mistake
- Routes page picks date + tech, clicks Optimize. Multi-stop nav link goes to tech's phone for the day
- Mobile PWA: tech sees today's route + customer notes (water shutoff location, prior issues), navigates, captures photos
How plumbing dispatch works in Smarfle
From the first touch to the closed loop. No missing pieces.
- 1
Customer calls (or AI Receptionist takes it after-hours)
Customer with a slow drain books a scheduled cleaning. Burst pipe at 2am gets answered by AI Receptionist, qualified as emergency, booked to on-call plumber with SMS notification including customer address.
- 2
Dispatch board shows available plumbers + truck loadout
Office sees live tech locations + which truck has drain camera, hydro-jetter, jackhammer loaded. Closest qualified plumber with the right tool gets the call.
- 3
Drag-to-reassign for emergency add-ons mid-day
No-hot-water emergency drops at 11am. Office drags the WO onto the closest service plumber's swimlane (not install crew tied up on a repipe). Affected customers get auto-SMS about new ETA.
- 4
Tech sees today's optimized route on their phone
Mobile dashboard shows the day's stops in route order. Each card has customer address, problem description, water shutoff location, prior service history. One tap navigates.
- 5
On Way + Arrived SMS go out automatically
Tech taps 'On Way' from the field. Customer gets ETA SMS with tech name. Tech taps 'Arrived' on arrival. Cuts the 'where is the plumber' call volume by 50%.
- 6
Job complete + invoice fires from the field
Tech logs parts used + labor + service call fee on mobile WO. Invoice pre-fills + sends via Pay Now link. Customer pays before tech drives off. Especially valuable for emergency jobs where AR cycle would otherwise be 30+ days.
Where plumbing dispatch breaks down
The friction every plumbing owner recognizes.
After-hours burst pipe goes to voicemail
Customer with active flooding calls at 2am. Office is closed, voicemail picks up, customer hangs up + calls 3 competitors. You wake up to a missed $800 emergency job. And never get the maintenance revenue from that customer either.
Drain cam call routed to truck without the camera
Generic dispatchers don't tag trucks by specialty tools (drain camera, hydro-jetter, jackhammer). Tech arrives without the camera, has to drive back to the shop, customer is paying for the round trip in trust.
Install crew can't take service calls: but dispatch doesn't know
Install crew tied up on a 2-day repipe. A no-hot-water emergency drops at 11am. Generic dispatcher accidentally tries to route it to the install crew = customer is told 'same day' but no one shows.
Capture the after-hours emergencies your competitors miss
AI Receptionist + dispatch board capture the 30-40% of plumbing emergency calls that come in after-hours. At $400 average emergency service call ticket × 2-3 captures/week, that's $40-60k/year in revenue your competitors are missing because they don't pick up.
85%+
After-hours capture rate
2-3
Extra emergencies / week
$40-60k
Annual revenue captured
Based on typical plumbing operations. Your numbers may vary.
Features powering plumbing dispatch
Each one a deep-dive in its own right.
AI Receptionist for after-hours emergency calls
Customer with a midnight burst-pipe call gets a real conversation, not voicemail. AI qualifies emergency, books on-call plumber, SMSes them the customer's address + phone. Owner sleeps; emergencies still get answered.
Learn morePer-truck tool inventory tagging
Tag each truck with current loadout (drain camera, hydro-jetter, jackhammer, common parts). Dispatch warns if a drain cam call routes to a truck without the camera. Prevents the wasted-trip problem.
Learn moreDrag-to-reassign Kanban dispatch board
Two views (By Technician / By Status), drag any job card to reassign or change status. Live map below shows tech locations + active job pins. Built for the dispatcher juggling emergency + scheduled + install work.
Learn moreGoogle Directions route optimization
Routes page picks date + tech, clicks Optimize. Smarfle calls Google Directions API with all stops as waypoints, returns optimal order, sends multi-stop nav link to tech's phone.
Learn morePlumbing Dispatch Software CRM questions
Other plumbing tools
Smarfle ships dispatch software alongside the rest of your CRM.
Dispatch Software for other industries
Same dispatch engine, tuned for each vertical.
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