Installers and service techs
Security & alarm dispatch software
Security and alarm dispatch software for companies running install crews and service technicians. Licensed installers get new systems and camera jobs, service calls are routed between installs, and each technician sees the devices on file before reaching the panel.
A short tour of the screens this page describes. It is filmed with our demo pest control company, and every trade runs on the same screens.
- From $19/month
- 14-day free trial
- Same-day US support
“We run every customer conversation through Smarfle. Texts, emails and reminders are in one place, our customers love paying with Apple Pay, and when we are busy or closed the text bot answers new leads for us.”
Licensed installers
Tag technicians with state alarm licenses, low-voltage certification or access control training, and require them on install services.
Team and skillsInstalls and service on one board
Install crews' full-day jobs and service techs' short calls sit side by side, so a free service tech can take the keypad error that just came in.
Dispatch boardService routes
Battery swaps and sensor repairs follow the shortest drive for each service tech, with waiting calls added where they fit.
Route optimizationDevices before arrival
A service call linked to the panel shows its model and install date, so the technician brings the right battery or board.
Customer recordsInstall progress
Installers photograph sensor placements and the panel, tap Complete, and the customer can sign off on the phone.
Mobile app for the fieldAlarm dispatch software features
What it does
- License and certification tagsWarning on mismatch
- Installs and service side by sideOne board
- Service call routesDrive-time order
- Device details on callsModel and install date
What it doesn't do
- Alarm signal dispatchStays with your central station
- Two-installer jobsOne lead per job
- Van stock per installerCompany-wide inventory
- Live technician trackingStatus taps instead
Smarfle vs FieldPulse for alarm dispatch
| Smarfle | FieldPulse | |
|---|---|---|
| Entry plan | Solo $19, 1 user | Team tier, flat |
| Mid plan | Starter $99, 5 users | Team tier, flat |
| Job scheduling and dispatch | Yes | Yes |
| Equipment or unit records per customer | Yes | Limited |
| Answers your phone without a paid add-on | Yes | No |
Alarm dispatch pricing
License tags, routes and device records are part of every plan, with ten technicians on Professional.
Starter
Small teams adding tools and growth
$99/mo
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
Most Popular
Professional
Growing service businesses
$199/mo
- Up to 10 users
- Up to 5,000 clients
SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →
What alarm installers ask about dispatch
Is there dispatch software for alarm installers?
Can installs require a state license?
Does it dispatch on alarm signals?
Can two installers share a job?
Can service calls be routed?
Do technicians see the panel model?
Can installers photograph sensor placement?
Can I see technicians live?
More security and alarm software
Dispatch for related trades
Try alarm dispatch software free
14 days with every feature on your real security & alarm work. No credit card.