Security & alarm dispatch software
An alarm keeps tripping at four in the afternoon and your call goes to whoever answers rather than whoever is near. Smarfle shows every technician's position and current job, and puts the panel type and building access on the work order before the van moves.
7 days free · No credit card · Built in Florida
Service call · 123 Oak St
Install · 451 Maple Dr
Repair · 88 Pine Ave
Service · 22 Birch Ln
Tune-up · 17 Cedar Ct
Real Smarfle UI · Live data from your security & alarm CRM
Why generic dispatch software fails security & alarm owners
Generic dispatch tools weren’t built for security & alarm. Smarfle was.
Generic dispatch software
What everyone else gives you
- The urgent call goes to the first person who picks up
- Device counts and panel type are found on arrival
- Reassigning means interrupting somebody mid-install
- Completion is confirmed at the end of the week
Smarfle for security & alarm
Built for your actual workflow
- It goes to whoever can reach the site soonest
- Both sit on the job, read before anybody loads the van
- The job moves and they see it without a phone call
- It is recorded at the site as the work finishes
How security & alarm dispatch works in Smarfle
From the first touch to the closed loop. No missing pieces.
- 1
Eight in the morning, installs and service split
Long installs take their people off the board so urgent work is assigned against what is left.
- 2
Four in the afternoon, an alarm keeps tripping
The nearest technician who is free is visible, so somebody is on the way within minutes.
- 3
Before the van moves
Panel type, device count and how to get into the building are on the job.
- 4
On site, each device is tested and recorded
Results go onto the job in the field rather than onto a sheet that gets typed up.
- 5
Before leaving, the panel is photographed
The finished installation is captured against the site for the next visit and for the record.
Where security & alarm dispatch breaks down
The friction every security & alarm owner recognizes.
The urgent call goes to whoever answers
Somebody drives across a region past a technician who was ten minutes from the site.
A forty-device install is scheduled like a two-device one
The technician is still on site at eight, or the job is left half finished.
Nobody warned the person with the keys
The technician gets to reception and there is no one expecting them, so the whole journey is written off.
A false alarm at four
Somebody has to go, and the decision is made on who answers rather than who is close. Six technicians across a region handling four urgent calls a day is twenty-four choices a day made in a hurry.
6
Technicians
4
Urgent calls a day
24
Choices a day
Based on typical security & alarm operations. Your numbers may vary.
Features powering security & alarm dispatch
Each one a deep-dive in its own right.
Urgent calls go to the nearest technician
Active work on a map means a false alarm is covered by whoever can actually get there.
Learn moreSite detail opens before the van loads
Panel type, device count and access arrangements are on the job.
Learn moreThe board covers install and service together
Long installs and short service calls are in one view, so covering one with the other is informed.
Learn moreCommissioning is recorded on site
Device tests and the finished panel are captured in the field rather than written up later.
Learn moreSecurity & alarm dispatch software questions
Moving your security & alarm dispatch software off another tool?
Most security & alarm businesses arrive at Smarfle from one of the tools below. See a side-by-side comparison.
Other security & alarm tools
Smarfle ships dispatch software alongside the rest of your CRM.
Full security & alarm CRM
The complete platform with everything else.
Security & alarm scheduling software
Same security & alarm CRM, focused on scheduling.
Security & alarm billing software
Same security & alarm CRM, focused on billing.
Security & alarm invoicing software
Same security & alarm CRM, focused on invoicing.
Dispatch software for other industries
Same dispatch engine, tuned for each vertical.
Try security & alarm dispatch software free
7 days to test the full platform with your real security & alarm workflow. No credit card.
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