Installers and service techs

Security & alarm dispatch software

Security and alarm dispatch software for companies running install crews and service technicians. Licensed installers get new systems and camera jobs, service calls are routed between installs, and each technician sees the devices on file before reaching the panel.

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14 days free · No credit card · Built in Florida

Alarm installer and service tech columns on Smarfle's dispatch board
Installer and service columns, demonstrated on an HVAC company's dispatch day.

Licensed installers

Tag technicians with state alarm licenses, low-voltage certification or access control training, and require them on install services.

Team and skills

Installs and service on one board

Install crews' full-day jobs and service techs' short calls sit side by side, so a free service tech can take the keypad error that just came in.

Dispatch board

Service routes

Battery swaps and sensor repairs follow the shortest drive for each service tech, with waiting calls added where they fit.

Route optimization

Devices before arrival

A service call linked to the panel shows its model and install date, so the technician brings the right battery or board.

Customer records

Install progress

Installers photograph sensor placements and the panel, tap Complete, and the customer can sign off on the phone.

Mobile app for the field

Alarm dispatch features

What it does

  • License and certification tagsWarning on mismatch
  • Installs and service side by sideOne board
  • Service call routesDrive-time order
  • Device details on callsModel and install date

What it doesn't do

  • Alarm signal dispatchStays with your central station
  • Two-installer jobsOne lead per job
  • Van stock per installerCompany-wide inventory
  • Live technician trackingStatus taps instead

Smarfle vs FieldPulse for alarm dispatch

SmarfleFieldPulse
Entry planSolo $19, 1 userTeam tier, flat
Mid planStarter $99, 5 usersTeam tier, flat
Job scheduling and dispatch Yes Yes
Equipment or unit records per customer Yes Limited
Answers your phone without a paid add-on Yes No
Full Smarfle vs FieldPulse comparison Smarfle vs Service FusionSmarfle vs ServiceTitan

Alarm dispatch pricing

License tags, routes and device records are part of every plan, with ten technicians on Professional.

Solo

Sole operators getting started

$19/mo
  • 1 user
  • Up to 500 clients
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Starter

Small teams adding tools and growth

$99/mo
  • Up to 5 users (1 owner + 4 techs)
  • Up to 2,000 clients
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Most Popular

Professional

Growing service businesses

$199/mo
  • Up to 10 users
  • Up to 5,000 clients
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Business

Multi-location operations

$349/mo
  • Up to 30 users
  • Up to 10,000 clients
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SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →

Alarm company dispatch questions

Yes. Installs and service calls share one board, with license tags and routes.
Yes. Make the license tag mandatory on install services.
No. Signals stay with your central station.
No. The helper needs a separate job on the board.
Yes. Service techs' calls are ordered by drive time.
Yes. A call tied to the panel displays its model.
Yes. Photos stay on the install.
No. Their last tapped status is what the board displays.

Try alarm dispatch software free

14 days with every feature on your real security & alarm work. No credit card.

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