Security & Alarm Dispatch Software
Security alarm dispatch handles installs (multi-day), trouble calls (today), and monitoring upgrades (scheduled). Smarfle's dispatch board separates them by service type.
142
6
$8,520
9
Riverside Office Park
24-Zone Alarm Installation
Torres Residence
Motion Sensor Replacement
Gateway Mall
Annual Fire Alarm Inspection
Hillcrest Medical
Camera System Upgrade
Where security & alarm dispatch breaks down
The day-to-day friction every security & alarm owner recognizes.
Trouble call routed to install crew
Customer's PIR is acting up — needs a service tech today, not the install crew tied up on a 3-day commercial install. Per-role dispatch fixes it.
Wrong device documentation in truck
Tech arrives at a multi-system commercial site without the panel diagrams. Mobile WO with attached docs prevents it.
Multi-day commercial install scrambles other dispatch
Big commercial install eats your crew for 3 days — without visibility, you accidentally promise other customers slots that don't exist.
How Smarfle handles security & alarm dispatch
Live dispatch board, drag-to-reassign, route optimization, and field mode all in one place.
Drag-to-reassign Kanban board
Two views: by technician (swimlanes per crew member) or by status (Scheduled → In Progress → Completed). Drag any job to reassign or change status — no menus.
Live job map
Every scheduled job shows as a status-colored pin on Google Maps. Click a pin for job details + Navigate link. Spot a gap, drag a job to a closer tech.
Route optimization
One click reorders a tech's day to minimize drive time using Google Directions API. Multi-stop navigation link sent to their phone.
Field mode for technicians
Mobile-optimized PWA. Techs see today's jobs, tap to navigate, mark arrived, log photos, capture signatures — all without calling the office.
On-the-way + arrival SMS
Tap 'I'm on the way' or 'I've arrived' from the field — customer gets an automatic SMS with the tech's name. Cuts customer-asks-where-is-the-tech calls.
Live dispatch board, drag-to-reassign, route optimization, and field mode all in one place.
Security alarm dispatch handles installs (multi-day), trouble calls (today), and monitoring upgrades (scheduled). Smarfle's dispatch board separates them by service type.
Other tools security & alarm owners need
Smarfle is one CRM that ships dispatch software alongside everything else you run.
Security & Alarm CRM
The full CRM with everything else.
Security & Alarm Scheduling Software
Built into the same security & alarm CRM.
Security & Alarm Billing Software
Built into the same security & alarm CRM.
Security & Alarm Invoicing Software
Built into the same security & alarm CRM.
Plans that grow with your security & alarm business
All plans include a 7-day free trial. No credit card required.
Starter
Solo operators & small teams
- Up to 3 users (1 owner + 2 techs)
- Up to 100 clients
- 1 GB storage
- Unlimited work orders & invoices
- Client portal
- Scheduling calendar
- Reports & analytics
- Review requests
- Voice AI receptionist (usage-based)
Professional
Growing service businesses
- Up to 10 users
- Up to 500 clients
- 3 branch locations
- 5 GB storage
- Everything in Starter
- AI email & SMS drafts
- GMB rank tracking
- Voice AI receptionist (usage-based)
Business
Multi-location operations
- Up to 30 users
- Up to 1,000 clients
- 10 branch locations
- 20 GB storage
- Everything in Professional
- Priority support
- Voice AI receptionist (usage-based)
SMS, email, AI, and voice are billed pay-as-you-go. See full pricing breakdown →
Security & Alarm Dispatch Software CRM questions
Ready to run your security & alarm business from one place?
Join service businesses that book more jobs, get paid faster, and grow their reputation with Smarfle.
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