Locksmith Dispatch Software
Locksmith dispatch is response time + the right keys in the truck. A lockout at 11pm needs your closest available tech in 25 minutes, not 45. And they need to arrive with the right Schlage or Kwikset blanks already loaded. Smarfle's live dispatch board, drag-to-reassign Kanban, and per-truck inventory tagging cut emergency response from a panicked phone tree to a 30-second decision.
7 days free · No credit card · Built in Florida
Service call · 123 Oak St
Install · 451 Maple Dr
Repair · 88 Pine Ave
Service · 22 Birch Ln
Tune-up · 17 Cedar Ct
Real Smarfle UI · Live data from your locksmith CRM
Why generic dispatch software fails locksmith owners
Generic dispatch tools weren’t built for locksmith. Smarfle was.
Generic dispatch software
What everyone else gives you
- ServiceTitan-style dispatch built for HVAC routes, not 25-minute lockout response windows
- No way to filter dispatch suggestions by tech specialty (auto, residential, commercial, safes)
- Per-truck inventory isn't a dispatch input. You find out at the customer's door
- Route optimization is a separate paid add-on or manual map juggling in the morning
- Tech check-in via radio or phone call. No shared visibility of arrival times
Smarfle for Locksmith
Built for your actual workflow
- Built for the locksmith urgency mix: emergency lockouts, planned rekeys, and multi-day projects on one board
- Tag each tech with specialties, dispatch board surfaces only the qualified candidates for each call
- Tag each truck with current key blanks + tools. Dispatch warns if the wrong truck is assigned to a Schlage call
- One click on the Routes page reorders the day for shortest drive time + sends multi-stop Google Maps link to tech's phone
- Mobile app: tech taps 'On Way' → customer gets ETA SMS automatically. Office sees the live status update.
How locksmith dispatch works in Smarfle
From the first touch to the closed loop. No missing pieces.
- 1
Job lands on the dispatch board
New lockout, rekey, or install call creates a work order in the Scheduled column with assigned tech, service type, and customer details. Office sees the new card instantly.
- 2
Live map shows tech locations + key inventory
Every active job + tech location displays as a status-colored pin on Google Maps. Office spots the closest available tech with the right blanks in one glance.
- 3
Drag-to-reassign in one tap for emergencies
Customer in active lockout calls. Office drags the new emergency card onto the closest tech's swimlane. Affected customers on that tech's existing route get auto-SMS about updated arrival times.
- 4
Tech opens mobile app + sees today's route
Mobile dashboard shows the day's stops in optimized order. Each job card has customer address, service type, and a one-tap Navigate button that opens multi-stop Google Maps.
- 5
On Way + Arrived SMS go out automatically
Tech taps 'On Way' from the field. Customer gets ETA SMS with tech's name. Tech taps 'Arrived' on arrival. No customer calls asking where you are.
- 6
Job complete + invoice triggered from the field
Tech logs parts used, captures customer signature on their phone, marks complete. Invoice auto-generates with parts + labor + service call fee. Customer pays via Pay Now link before tech drives off.
Where locksmith dispatch breaks down
The friction every locksmith owner recognizes.
Closest tech routed to the wrong call type
Your closest tech is automotive-only, but the call is residential. Generic dispatchers don't know your tech specialties. You waste a 20-minute drive and lose the customer to whoever answered second.
Wrong key blanks loaded for the route
House call needs Schlage SC1 blanks but the truck has Kwikset KW1 only. Without per-truck inventory tagging, your tech arrives, can't complete the job, drives back to the shop, and the customer is paying for the round trip in trust.
Office can't see who's free for the emergency add-on
Customer calls at 11am with an active break-in fix. Office radios each tech to find someone free. That's 4 phone calls, 6 minutes lost, and the customer thinking about calling a competitor.
25% less drive time = 1-2 more lockouts a day per tech
Route optimization + drag-to-reassign dispatch board cuts wasted drive time by ~25% on average. At 8 jobs/day per tech, that's 1-2 extra emergency lockouts captured daily. $125 avg lockout ticket × 1.5 extra/day × 20 working days = $3,750/month per tech.
~25%
Drive time cut
1-2
Extra jobs / tech / day
$3-5k
Monthly upside / tech
Based on typical locksmith operations. Your numbers may vary.
Features powering locksmith dispatch
Each one a deep-dive in its own right.
Drag-to-reassign Kanban dispatch board
Two views: By Technician (swimlanes per tech) or By Status (Scheduled → In Progress → Completed). Drag any job card to reassign or change status. No menus, no confirms.
Learn moreLive tech map + Google Directions optimization
Every scheduled job is a status-colored pin on Google Maps. Click Optimize Route + Smarfle reorders the day for shortest drive time, sends multi-stop nav link to the tech's phone.
Learn moreMobile field app for on-the-go techs
Progressive Web App (no download). Techs see today's stops, navigate, capture photos + signatures, log parts used, mark arrived/completed. All from their phone with offline sync.
Learn moreAutomatic on-the-way + arrival SMS
Tech taps 'On Way' or 'Arrived' from the field. Customer gets an automatic SMS with the tech's name + ETA. Cuts the customer-asks-where-is-the-tech call volume in half.
Learn moreLocksmith Dispatch Software CRM questions
Other locksmith tools
Smarfle ships dispatch software alongside the rest of your CRM.
Dispatch Software for other industries
Same dispatch engine, tuned for each vertical.
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