Losses, drying checks, certified techs

Restoration dispatch software

Restoration dispatch software for companies that take flooded basements at 2 a.m. Mark the loss urgent and drop it on the on-call technician, keep mold and smoke work with people tagged for those certifications, and route the next week of drying checks so one tech covers several homes.

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Restoration dispatch board in Smarfle showing water losses and drying checks by technician
This board belongs to an HVAC company; losses would fill the same columns.

The 2 a.m. call

The AI receptionist answers after hours and asks for the address, the kind of damage and how bad it is. You approve the request, mark it urgent and assign whoever is on call.

AI receptionist

IICRC skill tags

Tag technicians with water, mold or fire and smoke certifications, and mark remediation services as needing them, so you are warned before an untrained tech is assigned.

Team and skills

Drying check routes

Each daily moisture check is its own visit. Build Route strings the open losses into one drive so a technician reads meters at five homes before noon.

Route optimization

Readings and damage photos

Techs photograph the meter, the wet drywall and the equipment placed, and the pictures stay on the job for the adjuster file.

Photo uploads

Claim details on the customer

Add claim number, carrier and adjuster as custom fields, so whoever is sent to the house has the insurance details with the address.

Custom fields

Restoration dispatch features

What it does

  • Urgent priority on new lossesSet by the office
  • Certification skill tagsWarning on mismatch
  • Routed drying checksBuild Route
  • Moisture and damage photosKept on the job

What it doesn't do

  • Drying equipment by locationNote it on the job
  • On-call rotationAssign by hand
  • Whole crew on one lossOne job per tech
  • Live truck trackingStatus taps instead

Smarfle vs ServiceTitan for restoration

SmarfleServiceTitan
Entry planSolo $19, 1 userFrom around $398 per user
Mid planStarter $99, 5 usersQuoted, plus modules
Job scheduling and dispatch Yes Yes
Prices published on the website Yes No
Answers your phone without a paid add-on Yes No
Full Smarfle vs ServiceTitan comparison Smarfle vs Service FusionSmarfle vs Jobber

Restoration dispatch pricing

No plan leaves out certification tags or drying routes; the after-hours receptionist bills 25 cents a minute.

Solo

Sole operators getting started

$19/mo
  • 1 user
  • Up to 500 clients
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Starter

Small teams adding tools and growth

$99/mo
  • Up to 5 users (1 owner + 4 techs)
  • Up to 2,000 clients
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Most Popular

Professional

Growing service businesses

$199/mo
  • Up to 10 users
  • Up to 5,000 clients
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Business

Multi-location operations

$349/mo
  • Up to 30 users
  • Up to 10,000 clients
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SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →

Restoration dispatch questions

Yes. Losses go on a board by technician, and daily drying checks are routed.
The AI receptionist takes the details; you approve and assign the call.
No. You set the priority when you assign it.
Yes. Require the mold tag, and you are warned on a mismatch.
No. Note the equipment placed on each job.
Give each technician a job for the same address.
In custom fields on the customer record.
No. Pick the on-call technician when you assign.

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