AI receptionist software

Every call is answered, qualified and booked onto your calendar, with the transcript, the summary and the outcome filed against the right client. Pick one of eleven voices, write your own greeting, and decide whether it answers all day or only after hours.

Start Free TrialHow plumbing uses this

A short tour of the screens this page describes. It is filmed with our demo pest control company, and every trade runs on the same screens.

  • Live in 5 minutes
  • No setup fee
  • No long-term contract
Natalia, Pink Upholstery Cleaning
“We run every customer conversation through Smarfle. Texts, emails and reminders are in one place, our customers love paying with Apple Pay, and when we are busy or closed the text bot answers new leads for us.”
Natalia, owner of Pink Upholstery Cleaning, Orlando, FL

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Hear the AI receptionist live

This is our real AI receptionist, not a recording. Call it now, ask about Smarfle, and it will book you a free consultation.

Call (866) 355-9645

Available 24/7 · Free · Try booking a consultation and see how it works

The calls you're missing right now

Service businesses lose thousands of dollars every month from missed calls. When you are on a job site or after hours, potential customers call your competitors instead.

Missed Calls Cost Real Revenue

A caller who reaches voicemail usually rings the next company on the list instead of waiting. Every unanswered call during a busy workday or after hours is a lost job opportunity worth hundreds of dollars.

Hiring a Receptionist Is Expensive

A full-time receptionist costs $35,000 to $45,000 per year in salary alone, plus benefits and training. For small service businesses, that overhead eats into already thin margins.

Spam and Robocalls Waste Your Time

Service business numbers get hammered with spam calls, telemarketers, and robocallers. They interrupt real work, they bury the calls that matter, and on any phone service that bills by the minute you pay for every one of them.

What happens when someone calls

  1. 1

    Activate Your AI Receptionist

    Turn on voice AI from your settings page, pick one of 11 neural voices, and customize your greeting message. Your AI receptionist is ready to answer calls in under two minutes.

  2. 2

    Callers Speak Naturally

    When a customer calls your business number, the AI receptionist picks up instantly. It understands natural language, answers questions about your services, pricing, and availability using your actual business data.

  3. 3

    Jobs Get Booked Automatically

    The AI extracts scheduling details from the conversation, including service type, preferred date, and contact information. Booking requests appear in your dashboard for one-click approval.

  4. 4

    You Get Full Visibility

    Every call generates a detailed summary with transcript, caller intent, and any action items. Screened and silent calls are logged separately and kept out of your default view, so the list you actually read is real customers.

What the AI handles on its own

24/7 or After-Hours Only

Run your AI receptionist around the clock or only outside business hours. Toggle between always-on and after-hours mode from your settings so the AI picks up exactly when you need it.

Real-Time Business Context

The AI knows your services, pricing, availability, and calendar in real time. It answers caller questions with accurate, up-to-date information from your CRM, not generic scripts.

Books Jobs and Sends SMS

The AI schedules appointments directly on your calendar and sends confirmation texts to the caller automatically. Clients get instant booking confirmation without waiting for a callback.

Transfer to Live Support

When a caller needs human help, the AI transfers them to your team with full context. The handoff includes a summary of the conversation so your staff never starts from scratch.

Spam Screening That Real Customers Skip

Unknown callers hear one sentence and press a key before the call connects, which dialer software does not do. Known clients and callers on mobile numbers skip that step entirely, and any number you add to your blocklist never rings again. Screened calls are logged and never billed.

Call Reports and Transcripts

Every call is logged with a full transcript, AI-generated summary, duration, caller ID, and outcome. Filter by date, status, or caller to review your call history at a glance.

CRM Phone Integration Built In

Most CRMs need a third-party VoIP integration to handle calls. Smarfle's CRM phone integration is native: every call routes through your business number, auto-logs to the matching client record, and surfaces the customer's full history (open work orders, past invoices, recent messages) so your AI or your team has context from the first second.

A CRM Phone System for Service Businesses

One place for everything that arrives by phone. The AI answers, or the call forwards to you with the recording and the transcript, or a busy message plays and texts the caller back. Every call is logged against the client with its outcome and what it cost, beside that customer's texts and emails.

Trades that lose the most to a missed call

The service businesses that get the most out of this feature, and the specific way each one uses it.

PlumbingMidnight burst pipe and sewer backup calls that can't go to voicemailPest ControlAfter-hours roach, wasp, and bed bug emergenciesLocksmithLockouts that need same-minute dispatch, first answer winsHVACAC-out emergencies during weekend heat wavesLaw FirmDUI-arrest intake and accident calls outside office hoursGarage DoorDoor stuck open security risks needing same-day repair

AI Receptionist vs missed calls

A voicemail is usually the end of the enquiry

The call is answered, qualified and booked

$35K–$45K/year for a full-time receptionist

~$94/mo at typical small-business call volume

Calls miss after 5 PM and on weekends

Always on, all day or after hours only, your choice

Spam calls waste your team's time

AI flags and blocks spam in the first 4 seconds

Booking requests die in voicemail

Caller gets a confirmation SMS the moment they hang up

Sample after-hours call

How a real after-hours plumbing call flows through the AI Receptionist.

AI Receptionist

Thanks for calling Acme Plumbing. I can help you book a service or transfer you to our on-call tech. What's going on?

Caller

I have water coming out from under my kitchen sink. It's 11 PM.

AI Receptionist

Got it, active leak, kitchen sink. Have you been able to shut off the water at the valve?

Caller

Yeah, I shut off the main.

AI Receptionist

Great. We can get a tech out first thing tomorrow at 7 AM, or earlier as an emergency dispatch tonight for the after-hours rate. Which would you like?

Caller

7 AM is fine, thanks.

AI Receptionist

Booked for 7 AM. I'll text you a confirmation now and our tech will call 30 minutes before arrival. Anything else?

Watch one after-hours shift

See how your AI receptionist dashboard tracks every incoming call, booking request, and blocked spam caller in real time.

14

Calls Answered

5

Bookings Made

3

Spam Blocked

  • Sarah Mitchell

    AC repair, requested Thursday morning

    Booking

  • Unknown Caller

    Screened before answering, did not press a key

    Screened

  • James Ortega

    Asked about pricing for duct cleaning

    Inquiry

  • Linda Park

    Rescheduled furnace inspection to Friday

    Reschedule

Quick answers

How does the AI know about my services and pricing?

The AI receptionist uses your actual business data from Smarfle, including your service catalog, pricing, business hours, and any custom instructions you provide. It answers questions accurately based on your real information, not generic scripts.

Can the AI handle complex scheduling requests?

Yes. The AI supports multi-turn conversations where callers can ask about availability, request specific technicians, reschedule existing appointments, or ask follow-up questions. Booking requests appear in your dashboard for approval before they go on the calendar.

What happens if the AI cannot help a caller?

The AI transfers the call to your live support team with full conversation context. If no one is available, it collects the caller's information and sends you an immediate notification with the full transcript so you can follow up quickly.

Can the AI send text messages to callers?

Yes. After booking an appointment, the AI automatically sends a confirmation SMS to the caller with the date, time, and service details. This means clients get instant written confirmation without waiting.

Can I run the AI only outside business hours?

Yes. You can set the AI to answer calls 24/7 or only outside your defined business hours. In after-hours mode, calls during the day ring your team directly, and the AI takes over evenings, weekends, and holidays.

How much does voice AI cost per month?

Voice AI is available on all plans and billed at $0.25 per minute of conversation. A typical service business handling 250 calls per month at an average of 1.5 minutes each would spend roughly $93.75 on voice usage.

What the AI receptionist costs

All Tiers

Available on Every Plan + Pay-Per-Minute

Voice AI is available on every plan, including Solo. Usage is billed at $0.25 per minute of conversation. There are no per-call fees, only actual talk time.

$0.25/minute

View all plans

What else answers your phone

Spam Call FilteringScreen the robocalls before the AI ever answers one.Call TrackingPrefer to answer yourself? Forward with recording and transcript.Automated SMS NotificationsPair voice AI with automated text messages to confirm bookings, send reminders, and follow up after service calls.Job ManagementAI-booked jobs flow directly into your work order system with full lifecycle tracking from scheduled to invoiced.Team ManagementAssign AI-booked jobs to specific technicians and manage your field team from one central dashboard.Lead ManagementAI receptionist captures inbound calls + pre-qualifies. Lead management routes those captured leads to the right rep with sub-5-minute response.

Smarfle against a human answering service

See how Smarfle's approach compares with the tools businesses commonly evaluate alongside us.

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