Managed IT / MSP invoicing software
Your ticket work and your project work move at different speeds, and only one of them has a natural moment to bill. Smarfle keeps ticket time on the ticket and invoices the project at its milestone, so a client can see which is which without asking.
7 days free · No credit card · Built in Florida
Invoice
INV-00142
Issued recently
Bill to
Sarah Johnson
123 Oak Street, Orlando FL 32801
Labor. 2.5 hours @ $95/hr
Parts. Replacement components
Service call · diagnostic
Real Smarfle UI · Live data from your managed it / msp CRM
Why generic invoicing software fails managed it / msp owners
Generic invoicing tools weren’t built for managed it / msp. Smarfle was.
Generic invoicing software
What everyone else gives you
- Per-ticket billing is applied inconsistently across support clients
- Monthly cover and per-ticket work overlap and confuse the client
- Project milestones bill entirely at the end, which opens a cash gap
Smarfle for managed IT / MSP
Built for your actual workflow
- Time on the ticket produces its own document with the hours on it
- Each is its own document with a category the client can recognize
- Each milestone is its own document against the project with reporting behind it
How managed it / msp invoicing works in Smarfle
From the first touch to the closed loop. No missing pieces.
- 1
Ticket time logged against the ticket
Every support interaction records its own time, so the work you do in ten-minute pieces is captured rather than estimated at month end.
- 2
Project work tracked against the project
Migrations and rollouts sit on their own record with their own hours, so they are never confused with day-to-day support.
- 3
Project milestones invoice on completion
The milestone bills from the project record when it is done, rather than waiting to be folded into the next monthly cycle.
- 4
Hardware and licenses shown as pass-through
What you procured on the client's behalf appears at cost as its own line, separate from your labor.
- 5
Invoice distinguishes support from project
The client reads one document and can see which charges are ongoing support and which are the project they approved, without asking.
- 6
Payment link attached
The invoice can be routed internally and paid without anyone setting up a new arrangement, which is where corporate invoices usually stall.
Where managed it / msp invoicing breaks down
The friction every managed it / msp owner recognizes.
Ten minutes at a time adds up to nothing recorded
Support happens in short pieces across a month. Each is too small to feel worth writing up, and the total ends up estimated at month end rather than measured.
Project and support work blur on one document
A rollout and everyday support are different commitments running at different speeds. Billed as one number, a client cannot tell which part of it was which.
Hardware bought for a client sits on your books
Laptops and access points are procured and shipped, then recovered whenever their finance team gets to it. That is your capital funding somebody else's estate.
270 hours to attribute a month
Thirty-four clients raising four to twelve tickets a month each produces around 270 hours of support that has to land against the right account. Ten minutes at a time is exactly the size that gets estimated at month end rather than recorded. Captured on the ticket, the month adds itself up.
34
Clients
4-12
Tickets a month each
~270
Ticket hours to attribute
Based on typical managed it / msp operations. Your numbers may vary.
Features powering managed it / msp invoicing
Each one a deep-dive in its own right.
Contracts and SLAs on the client
The signed agreement and the terms you actually operate under keep to the account, so a dispute about response times is settled by reading rather than remembering.
Learn moreHardware counted as it ships
Laptops and access points come off the count against the client they went to, so an asset is attributable months later without a spreadsheet.
Learn moreClient-specific fields you define
Domain, renewal dates and the details your engineers need sit as named fields on the account rather than in a wiki that goes stale.
Learn moreYour MSP on the document
What a finance team files carries your name, which matters when you are competing against firms whose whole pitch is that they look organized.
Learn moreManaged IT / MSP invoicing software questions
Moving your managed IT / MSP invoicing software off another tool?
Most managed IT / MSP businesses arrive at Smarfle from one of the tools below. See a side-by-side comparison.
Other managed it / msp tools
Smarfle ships invoicing software alongside the rest of your CRM.
Invoicing software for other industries
Same invoicing engine, tuned for each vertical.
Try managed IT / MSP invoicing software free
7 days to test the full platform with your real managed it / msp workflow. No credit card.
Start Free Trial