Tickets, hours and hardware billed
Managed IT / MSP invoicing software
MSP invoicing software for managed IT providers who bill outside the monthly agreement. Hours your technicians log on a ticket fill the invoice as labor lines, resold hardware is priced from your list, and every firewall and server stays on the client with its warranty.
A short tour of the screens this page describes. It is filmed with our demo pest control company, and every trade runs on the same screens.
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IT ticket invoice example
An out-of-scope ticket billed from logged hours, with two access points resold.
Invoice
IT-1563
Net 30
Bill to
Halverson Dental Group
Attn. office manager · 400 Celebration Pl, Celebration FL 34747
Labor, server patching
2.5 hrs
Labor, firewall rules
1.5 hrs
Wireless access point
2
Example with sample data
Ticket hours become labor lines
Technicians log their time on the ticket. Create the invoice from the ticket, and each billable entry arrives as a labor line at that technician's hourly rate.
Time trackingHardware resale at your price
Switches, access points and drives you resell are services with your price. Units pulled from your stock for the install come off inventory at cost, so the margin is visible.
Inventory and partsAgreements billed apart
Monthly managed service is billed as a recurring plan. Tickets outside the agreement are invoiced here, so a project never hides inside the monthly fee.
Recurring plansDevices on the client record
Servers, firewalls and switches are saved on the client with make, model, serial and warranty, and each ticket can point at the device it concerned.
Customer recordsWhat the MSP invoicing software covers
What it does
- Billable ticket hours on invoicesAt each tech's rate
- Hardware resale linesStock cost tracked
- Devices with serial and warrantyTickets link to them
- ACH for business clientsStripe fee capped at $5
What it doesn't do
- PSA or RMM integrationLog tickets in Smarfle
- Per-seat counts from RMMAdjust the plan yourself
- Prepaid hour blocksInvoice hours as used
- Separate bill and pay ratesOne hourly rate per tech
MSP invoicing pricing
Ticket invoicing, time tracking and the device list come with every plan; online payments include Stripe processing and Smarfle's 0.5% fee.
Starter
Small teams adding tools and growth
$99/mo
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
Most Popular
Professional
Growing service businesses
$199/mo
- Up to 10 users
- Up to 5,000 clients
SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →
Questions MSPs ask about ticket invoices
Is there invoicing software for MSPs?
Do logged hours reach the invoice?
Can I bill a different rate than I pay?
Does it connect to ConnectWise or my RMM?
How are monthly agreements billed?
Can I resell hardware?
Can clients pay by ACH?
Can the client's office manager get the invoices?
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