Onsite visits and maintenance windows
Managed IT / MSP scheduling software
MSP scheduling software for managed IT providers whose technicians are onsite as often as remote. Clients book an onsite visit from your page, monthly maintenance windows repeat after hours, and server migrations are set as project days for the right technician.
A short tour of the screens this page describes. It is filmed with our demo pest control company, and every trade runs on the same screens.
- From $19/month
- 14-day free trial
- Same-day US support
“We run every customer conversation through Smarfle. Texts, emails and reminders are in one place, our customers love paying with Apple Pay, and when we are busy or closed the text bot answers new leads for us.”
Get the managed IT app
Onsite visits booked by clients
Clients book an onsite visit on your page and describe the problem, the device and who to ask for at the front desk. You approve before it is confirmed.
Online bookingMonthly maintenance windows
Patching and backup checks repeat monthly for each client, set for the evening window you agreed, with the technician who manages their network.
Recurring jobsProject days
A server migration or office move is booked as one or more dated jobs, so that technician is not offered for onsite calls those days.
Calendar schedulingDevices on the ticket
A ticket can point at the firewall or server it concerns, showing the technician its model, serial and warranty before arriving.
Client recordsOffice managers informed
The client's contact is reminded before each onsite visit and told when a visit moves, so the server room is unlocked.
Automatic textsMSP scheduling software at a glance
What it does
- Client-booked onsite visitsApproved by you
- Monthly maintenance windowsAfter-hours recurring jobs
- Project days by technicianDated jobs
- Devices linked to ticketsModel and warranty
What it doesn't do
- PSA or RMM scheduling syncSeparate systems
- Remote session schedulingUse your remote tool
- SLA response timersTrack SLAs yourself
- Several onsite bookings in one slotOne per slot per location
MSP scheduling pricing
Every plan covers onsite booking, maintenance windows and device records, with five technicians on Starter.
Starter
Small teams adding tools and growth
$99/mo
- Up to 5 users (1 owner + 4 techs)
- Up to 2,000 clients
Most Popular
Professional
Growing service businesses
$199/mo
- Up to 10 users
- Up to 5,000 clients
SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →
Questions MSPs ask about onsite visits
Is there scheduling software for MSP onsite visits?
Can maintenance windows run after hours?
Does it sync with ConnectWise or my RMM?
Does it track SLA response times?
Can a ticket show the device?
Can I block a technician for a migration?
Are client contacts reminded before visits?
Can clients book remote sessions?
More managed IT software
Scheduling for related businesses
Try MSP scheduling software free
14 days with every feature on your real managed it / msp work. No credit card.