Onsite visits and maintenance windows

Managed IT / MSP scheduling software

MSP scheduling software for managed IT providers whose technicians are onsite as often as remote. Clients book an onsite visit from your page, monthly maintenance windows repeat after hours, and server migrations are set as project days for the right technician.

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Managed IT provider calendar in Smarfle, onsite visits and maintenance windows in technician colors
A week of visits in technician colors, borrowed from a cleaning company's account.

Onsite visits booked by clients

Clients book an onsite visit on your page and describe the problem, the device and who to ask for at the front desk. You approve before it is confirmed.

Online booking

Monthly maintenance windows

Patching and backup checks repeat monthly for each client, set for the evening window you agreed, with the technician who manages their network.

Recurring jobs

Project days

A server migration or office move is booked as one or more dated jobs, so that technician is not offered for onsite calls those days.

Calendar scheduling

Devices on the ticket

A ticket can point at the firewall or server it concerns, showing the technician its model, serial and warranty before arriving.

Client records

Office managers informed

The client's contact is reminded before each onsite visit and told when a visit moves, so the server room is unlocked.

Automatic texts

MSP scheduling features

What it does

  • Client-booked onsite visitsApproved by you
  • Monthly maintenance windowsAfter-hours recurring jobs
  • Project days by technicianDated jobs
  • Devices linked to ticketsModel and warranty

What it doesn't do

  • PSA or RMM scheduling syncSeparate systems
  • Remote session schedulingUse your remote tool
  • SLA response timersTrack SLAs yourself
  • Several onsite bookings in one slotOne per slot per location

MSP scheduling pricing

Every plan covers onsite booking, maintenance windows and device records, with five technicians on Starter.

Solo

Sole operators getting started

$19/mo
  • 1 user
  • Up to 500 clients
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Starter

Small teams adding tools and growth

$99/mo
  • Up to 5 users (1 owner + 4 techs)
  • Up to 2,000 clients
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Most Popular

Professional

Growing service businesses

$199/mo
  • Up to 10 users
  • Up to 5,000 clients
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Business

Multi-location operations

$349/mo
  • Up to 30 users
  • Up to 10,000 clients
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SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →

MSP scheduling questions

Yes. Clients book onsite visits online, and maintenance windows repeat monthly.
Yes. Each client's monthly window can repeat at an agreed evening time.
No. Scheduling lives in Smarfle, apart from those tools.
No. Keep SLA tracking in your service desk.
Yes. Link the firewall or server, and its details appear on the visit.
Yes. Book the migration as dated jobs for that technician.
Yes. They are reminded ahead of time and told when a visit moves.
Book them as appointments; the remote tool itself is separate.

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14 days with every feature on your real managed it / msp work. No credit card.

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