Service calls, day and night

Locksmith work order software

Locksmith work order software for calls that start with a locked door and end with new hardware. Every lockout opens with an ID check on its checklist, cylinders and key blanks come off stock as they are used, and the customer signs on your phone before you drive off.

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Locksmith service call example

A night lockout with a rekey, as the technician records it on site.

Smarfle · Locksmith service call

Service call

Lockout, front door

Saturday, 10:15 PM

In progress

Customer

Kendrick Osei

55 Larkspur Ln, Sanford FL 32771

Residential lockout

Service

1

Rekey, front and back

Service

2

ID matches the address

Checklist

Done

KW1 key blanks

Part

4

Door before and after

Photos

2
Customer on siteSign to close

Example with sample data

Free work order template

ID check on every lockout

Give the lockout service a checklist that starts with ID against the address, so a new technician on the night shift follows the same steps as you.

Job checklists

Cylinders and blanks

Add a deadbolt, a smart lock or a handful of blanks to the call, and the stock count drops so you reorder before a job is lost.

Inventory and parts

Door photos and sign-off

Photograph the door before you drill and the new hardware after, then the customer signs on screen, which settles any later question about damage.

Job photos

Hours on each call

Technicians clock in and out on the call. Time is costed at each person's rate, so the office can see what a 2 a.m. lockout really took.

Time tracking

Locksmith work order software features

What it does

  • Lockout ID checklistTicked on the phone
  • Parts off your stockBlanks, cylinders, locks
  • Door photos and signatureKept on the call
  • Time per service callAt each rate

What it doesn't do

  • Key code recordsCustom field per customer
  • Master key system chartsKeep them elsewhere
  • Printable service ticketInvoice PDF instead
  • Live van locationStatus taps instead

Smarfle vs Workiz for locksmiths

SmarfleWorkiz
Entry planSolo $19, 1 userPer user, phone included
Mid planStarter $99, 5 usersPer user plus Genius AI
Work orders Yes Yes
Sends you customer leads (pay-per-lead directory) Yes No
Answers your phone without a paid add-on Yes No
Full Smarfle vs Workiz comparison Smarfle vs Housecall ProSmarfle vs Jobber

Locksmith work order pricing

Service calls, checklists, stock and time tracking come with all plans; Solo suits a one-van locksmith.

Solo

Sole operators getting started

$19/mo
  • 1 user
  • Up to 500 clients
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Starter

Small teams adding tools and growth

$99/mo
  • Up to 5 users (1 owner + 4 techs)
  • Up to 2,000 clients
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Most Popular

Professional

Growing service businesses

$199/mo
  • Up to 10 users
  • Up to 5,000 clients
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Business

Multi-location operations

$349/mo
  • Up to 30 users
  • Up to 10,000 clients
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SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →

What locksmiths ask about service call records

What does locksmith work order software record?

Each service call holds the checklist, parts, photos, time and the customer's signature.

Can I make techs check ID on lockouts?

Put it first on the lockout checklist. It is a step to tick, not a lock on closing the call.

Do key blanks come off inventory?

Yes. Adding them to the call lowers the stock count.

Can I store key codes?

Yes, in a custom field you add to customer records.

Does it chart master key systems?

No. Keep master key charts in your own records.

Why photograph the door?

Before and after photos on the call answer damage questions later.

Can I print a service ticket?

No. The call stays on screen; the invoice has a PDF.

Do technicians see my prices?

No. In the work order app they see the work and parts, never amounts.

Try locksmith work order software free

14 days with every feature on your real locksmith work. No credit card.

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