Memberships and late cancels

Massage & spa billing software

Massage and spa billing software for membership businesses. Guests join a monthly massage membership online and are charged on the same day each month, moving to a 90-minute tier previews the prorated amount, and a late cancellation is charged to the card on file under your policy.

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Spa membership billing in Smarfle showing membership renewals, cancellation fees and guest balances
Membership renewals and cancellation fees by guest.

Monthly memberships

A 60-minute and a 90-minute membership are monthly services. Guests sign up from your portal, renewals send a receipt, and their monthly massage is booked without a new bill.

Recurring plans

Changing tiers

A member who wants longer sessions upgrades in their account, sees the prorated amount and confirms, without a call to the front desk.

Client portal

Late cancellations

Send new guests the card link with their confirmation. If your 24-hour policy applies, the fee is invoiced and taken from that card in one step.

Payments

Declined renewals

A renewal that fails turns past due and lands in your inbox, so the front desk can update the card when the member arrives.

Reports

Membership revenue

Renewals are invoices, so monthly membership income shows next to single treatments and tips in revenue reports.

Reports

Massage and spa billing features

What it does

  • Monthly membershipsJoined online
  • Tier upgrades with prorationMember confirms
  • Late cancellation chargesTo the saved card
  • Failed renewal alertsEmail to you

What it doesn't do

  • Unused session rolloverTrack in notes
  • Membership freezeCancel and rejoin
  • Gift cardsSell through another tool
  • Therapist commission payrollRevenue per therapist in reports

Massage and spa billing pricing

All plans cover memberships, tier changes and cancellation fees, and Starter seats five therapists.

Solo

Sole operators getting started

$19/mo
  • 1 user
  • Up to 500 clients
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Starter

Small teams adding tools and growth

$99/mo
  • Up to 5 users (1 owner + 4 techs)
  • Up to 2,000 clients
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Most Popular

Professional

Growing service businesses

$199/mo
  • Up to 10 users
  • Up to 5,000 clients
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Business

Multi-location operations

$349/mo
  • Up to 30 users
  • Up to 10,000 clients
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SMS, email, AI, and voice are billed pay-as-you-go. See every plan and usage rate →

Massage and spa billing questions

Yes. Guests join monthly memberships online and renew by card automatically.
Yes. Longer-session tiers are a click away in their account, prorated.
Not automatically. Note banked sessions on the member's record.
No. They cancel and sign up again later.
Yes. The fee is billed and taken from the guest's stored card.
The membership shows past due, and an email lets you know.
No. Gift cards need a separate tool.
Yes. Each renewal is an invoice, so revenue reports include it.

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