Call tracking software
Your calls come to you exactly as they do now. The difference is that each one arrives recorded, transcribed with who said what, summarized, and filed on the customer record, for ten cents a minute on answered calls only.
Live in 5 minutes · No setup fee · No long-term contract
When you cannot tell which advert rang
Most call tracking makes you change how you answer the phone. This one does not. It rings the same phone in the same pocket, and everything else happens around it.
You Cannot Remember What Was Agreed
A customer says you quoted a different price, or that you promised a Tuesday. Without a recording it is your memory against theirs, and on a job that has already been done that argument usually ends with a discount.
The Call Never Reaches the Customer Record
The conversation that decided the job happened on a cell phone and lives nowhere. Whoever picks the account up next, or covers while you are out, starts from nothing.
You Do Not Know Which Marketing Made the Phone Ring
The website, the Google listing, and the truck all point at the same number, so every call looks the same. You end up guessing which one is worth paying for.
An AI Answering Is Not Always What You Want
Plenty of owners want to answer their own calls and still want the record. Choosing between answering personally and having the conversation documented is a false choice.
What a tracked call records
Pick Call Tracking as Your Mode
Choose it for business hours, after hours, or both. Your number can forward plainly at other times or hand off to the AI receptionist, whichever fits the schedule.
The Call Rings Your Phone
The caller hears a short recording notice, then your phone rings. Before you are connected, a brief announcement tells you which business the call is for, which matters if you run more than one number.
The Conversation Is Captured Both Ways
The call is recorded on two separate channels, one for the caller and one for you, which is what makes an accurate speaker-labeled transcript possible rather than one run-on paragraph.
It Lands on the Customer Record
Recording, transcript, summary, and outcome are filed against the caller. Recognized numbers attach to the existing client, so the history builds itself.
Three ways a call can be handled
Ten Cents a Minute, Answered Calls Only
You are charged for connected time and nothing else. A call nobody picks up is free, a screened robocall is free, and a caller who hangs up during the notice is free.
Speaker-Labeled Transcripts
Because the recording keeps you and the caller on separate channels, the transcript reads as a conversation with each side labeled, rather than a single block of text with two voices mixed together. Crosstalk between the channels is filtered out so the transcript stays readable.
A Summary and an Outcome per Call
Each call gets a short written summary and a classification, whether it was a quote request, an existing customer, a booking, or junk. That is what makes a month of calls something you can scan instead of something you would have to listen to.
Recording Disclosure Handled for You
Callers hear that the call may be recorded before anything is captured, spoken automatically at the start. Several states require all parties to be told, and this keeps that correct without you remembering to say it.
Missed Calls Text You Immediately
If a tracked call is not answered it costs nothing and you get a text straight away with the number, so you can call back while the customer is still deciding rather than after they have called someone else.
Your Caller Keeps Their Real Number
The call arrives showing the customer's own caller ID, so calling back is one tap from your recent calls. The announcement before you connect is how you know it came through the business line.
A Number per Marketing Source
Run a second number for your website and label each one, and the call log shows which source produced which call. One shared number cannot tell you where a caller saw you, so this is the only honest way to answer that question.
The Same Spam Screening as Every Other Mode
Tracked calls are screened before they ring, so you are not paying ten cents a minute to record a robocall. Screened and silent calls never reach the billing side at all.
A real call log
See what a tracked call leaves behind, from the recording to the summary sitting on the customer's record.
Tracked Calls
Avg Minutes
Missed, Not Billed
Angela Prieto
6 min, recorded and transcribed, quote for a two-car driveway
Dmitri Vasquez
3 min, existing client, rescheduled to Friday morning
(407) 555-0116
Not answered, no charge, callback text sent to you
Call tracking questions
How is this different from the AI receptionist?
Do callers know they are being recorded?
What does a transcript actually look like?
Am I charged for calls I miss?
Can I tell which calls came from my website versus my Google listing?
Does the customer see a strange number when I call back?
What happens to the recordings?
What does call tracking cost?
What a tracked minute costs
Ten cents per minute, answered calls only
Recording, speaker-labeled transcript, AI summary, and the customer record are all included in the per-minute rate. Missed, screened, and silent calls are billed at zero. Phone numbers are five dollars a month each.
$0.10 per minute
View all plansWhat else the number does
Spam Call Filtering
Screen the robocalls before they cost you a tracked minute.
AI Receptionist
Let the AI answer and book instead, for after hours or overflow.
Communication History
Calls, texts, and emails together on one customer timeline.
Lead Management
Turn a tracked call into a tracked lead with a next step.
Smarfle against a dedicated call tracker
See how Smarfle's approach compares with the tools businesses commonly evaluate alongside us.