Bring Clients Back for the Next Service, Automatically
Set a maintenance schedule on completion and Smarfle sends the reminder email or SMS on the right day, every time. Recurring revenue without the calendar gymnastics.
The Problem
Service businesses make 60% of their revenue from repeat work, but most owners have no system for pulling those clients back for the next tune-up.
Clients Forget to Re-Book
The furnace tune-up was last October and no one remembered to call this year. Six months later the client calls a competitor instead.
Calendar Reminders Don't Scale
Sticking a reminder on your own calendar works for 10 clients. At 500, you need a system that runs itself.
Seasonal Service Is Unpredictable
Without a pipeline of scheduled reminders, spring and fall turn into chaos instead of a predictable revenue surge.
How It Works
Set a Schedule at Completion
On the work order completion screen, a prompt offers 3 / 6 / 12 month schedules or custom. One click creates the schedule.
Smarfle Picks the Channel
The reminder goes out via email, SMS, or both based on the client's contact preferences. Opt-outs are respected.
Daily Cron Fires Reminders
A cron runs daily, finds schedules due today, fires the message, and records a notification. No manual check-ins.
Client Re-Books in One Click
The reminder includes a link to the portal or a quick-book URL. The client books and a work order auto-creates on your calendar.
Key Capabilities
Per-Client Schedules
Every client can carry multiple maintenance schedules (HVAC tune-up yearly, drain flush every 6 months). Track all of them.
Custom Intervals
Preset 3 / 6 / 12 months or set any custom number of days. Great for quarterly pest control or annual inspections.
Email + SMS Channels
Reminders go out on the channels the client has opted into. Email via Resend, SMS via Twilio — both templated.
Completion Prompt
At work order completion, Smarfle suggests a reminder based on the service type. One click and the schedule is created.
Portal Re-Book Link
The reminder includes a pre-filled booking link so the client can re-book from their phone in 10 seconds.
Tracked in Activity Log
Every reminder send is logged on the client record so you can see exactly when the last touch happened.
See It in Action
Real reminder activity from Smarfle service businesses.
Schedules Active
Reminders Sent (30d)
Re-Book Rate
Fall HVAC tune-ups
47 reminders queued for October
Quarterly pest control
Next batch: Oct 15
Annual backflow inspection
12 due in next 30 days
Frequently Asked Questions
The schedule stays on the client record. You can set a follow-up cadence (second reminder after 7 days) or let it sit until the next interval.
Yes. SMS STOP and email unsubscribe are respected. The schedule stays but the channel is disabled for that client.
They solve different problems. Recurring work orders auto-create jobs on a schedule. Maintenance reminders send a nudge and let the client re-book.
Each SMS is $0.05 and each email is $0.01 on the pay-as-you-go wallet. No per-reminder platform fee.
Pricing
Maintenance Reminders Are Included
The reminder scheduler is included on every plan. You only pay the standard per-message rate for SMS and email.
$0.05 SMS / $0.01 email
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